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Platform Engineering Services Overview

High AMS costs, long turn-around-times, inconsistent quality

Infogain’s Automated Application Management Services (AMS) is a user-oriented, SLA-driven, and monitoring-based model focused on identifying and eliminating issues before users report them. Reduce high AMS costs, long turn-around-times and inconsistent quality.

Having used Agile methodology for the last eight years, our implementation brings together business, development, QA, security and operations stakeholders to streamline IT delivery in an automated, repeatable process.

Our team of consultants has expertise in your industry, covering strategy, end-to-end methodologies, ROI measurement, reusable automation frameworks, training kits, rollout plans and ongoing support. When you partner with Infogain for AMS, you can expect:

  • Up to 60% reduction in non-production infrastructure.
  • A customer-focused, controlled process with the flexibility to meet your changing needs.
  • Deployment of code in a fast, repeatable and scalable manner.
  • Continuous delivery, monitoring, testing and configuration management.
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Platform Engineering Services Solutions

Proactive Monitoring Services

Infogain’s proactive monitoring services deliver:

  • 24x7 alert and dashboard monitoring
  • Automated performance and system alerts
  • Smoke testing post code deployment
  • Identification and resolution of abnormally slow processes
  • Formal processes to ensure early response to alerts including timely rolling re-starts to avoid bringing down entire systems

Application Support Services

Infogain's multi-tiered support model increases the efficiency of clients' support operations, reduces the cost of application support, and increases IT responsiveness to business needs. Offering a choice of SLAs, and extensive reporting/monitoring, our call center is focused on quickly returning your users back to their own work.

Key features include:

  • Two models (7x15, 7X24) for your unique needs and budget.
  • Choice of shared services model versus dedicated support
  • Customer specific and product specific knowledge base to enable easy incident cause and resolution
  • Clearly defined response SLA’s and compliance reporting
  • Dedicated support coordinator
  • Onshore support associates during critical US hours.

Application Management Assessment

Infogain’s application management assessment include:

  • Application functionality and user experience review
  • Application portfolio cataloging and architecture review
  • Application usage patterns and issue analysis
  • Metrics-based gap analysis, including trends in defect detection, incidents, team deployment, network and hardware failures, and more

Application Maintenance Services

CTOs and Directors of Applications at Fortune 500 companies and across the globe are under pressure to develop, optimize extend their IT applications and software products to meet growing business needs and evolving technologies, such as the addition of mobile and social platforms.When business processes change, new technology features and additional performance requirements are added, IT departments and CTOs are pressured to deliver:

  • Reduced cost of application maintenance
  • Increased application quality and reliability
  • Increased business value of applications and responsiveness to business needs

Software Engineering & Application Development

Leveraging 100 Agile scrum teams and highly mature DevOps Processes, Infogain’s testing-led application development services help software companies and business enterprises with development, integration the rationalization of applications across a varied technology and user landscape. Our solution includes:

  • Strategy: Future-proof technology foundation that is based on present and future business requirements, including buy-versus-build, colud considerations, and security safeguards.
  • Enterprise Architecture: Flexible and right-fit architecture offering strategic technical recommendations based on the latest advancements in system design.
  • Application Development & Integration: Accurate and rapid testing-led CI/CD development with oversight by out top-architect-led JAVA and Microsoft Centers of Excellence.
  • Application Portfolio Rationalization: We leverage Infogain’s IT Portfolio Assessment frameworks and associated services to strategize and prioritize retirement or re-engineer applications
  • Legacy Modernization: Right-fit modernization strategies for your applications in line with your budget and GTM timeline from a variety of options, including UI / UX layer modernization and total technology transformation across all application layers.

Infogain Advantages

Reduced Costs

Savings of up to 50% on development

Reduced Costs

Savings of up to 50% on development

Increased Productivity

24/7 support services

Increased Productivity

24/7 support services

Lower Total Cost of Ownership

Our blended development model lowers costs

Lower Total Cost of Ownership

Our blended development model lowers costs

Superior Track Record

Average satisfaction score of 4.5 out of 5

Superior Track Record

Average satisfaction score of 4.5 out of 5

Experience

25 years of constant product and software innovation

Experience

25 years of constant product and software innovation

  • Experience

    Experience

    28 years of successful implementations for Fortune 500 companies

  • Reduced costs

    Reduced costs

    Savings of up to 50% on development and 70% on maintenance

  • 24/7 Support

    24/7 Support

    24/7 support for….

  • Lower Ownership Cost

    Lower Ownership Cost

    Our blended development model lowers costs

  • Superior CSAT

    Superior CSAT

    Average satisfaction score of 4.5 out of 5

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