The client, a leading health plan provider in the US, prides itself on the development of innovations in the industry that help make affordable healthcare available, deliver incentives for illness prevention, and maximize the ability for physicians to care for their patients. With more than 400 pharmacies running on a decades-old legacy point-of-sale (POS) system, the operational and business challenges were signficant.
The client was using Oracle Siebel 8.2 CRM system, with approximately 150 customer support agents utilizing the Service Request module. Support agents could not retrieve accurate information quickly, making it difficult to provide the desired level and speed of customer service.
Google Cloud provides secure, high performance infrastructure with customer friendly pricing. The platform also provides powerful data and analytics toolsRead More
IDC Technology Spotlight supported by Infogain, “Using Predictive Analytics and Advanced Test Automation to Boost Business Assurance.”Read More
The upcoming budget is expected to be more significant than other earlier budgets, as it is coming after a year full of radical reforms by the Govt.Read More
Design Thinking (DT) is a methodology used by designers for solving complex problems and identifying suitable solutions for consumers or end-users.Read More