The client, a leading health plan provider in the US, prides itself on the development of innovations in the industry that help make affordable healthcare available, deliver incentives for illness prevention, and maximize the ability for physicians to care for their patients. With more than 400 pharmacies running on a decades-old legacy point-of-sale (POS) system, the operational and business challenges were signficant.
The client was using Oracle Siebel 8.2 CRM system, with approximately 150 customer support agents utilizing the Service Request module. Support agents could not retrieve accurate information quickly, making it difficult to provide the desired level and speed of customer service.
Infogain, a leading provider of technology solutions and services, has appointed Ayan Mukerji as President and Chief Operating Officer, responsible for Sales,Read More
Trilogy’s ELMS delivers the highest closing new and used vehicle leads with transparency and best-in-class customer service. Infogain built a web based BI dashboardRead More
Machine Learning and AI are the latest buzzwords in the technology industry and is said to be the pathway to the future for enterprises. HR managers are now gettingRead More
Halfway through the launch of the new iPhone 6s, VP Craig Federighi decided to take a selfie. While it seemed a little comic, Federighi was actually trying to show how seamless the processRead More