Travel & Hospitality

With Infogain, Optimize Your Operations and Give Your Clients a Seamless Travel Experience.The emergence of digital transformation, mobility, social media and guest expectations for personalized service are propelling the Travel and Hospitality industry to provide ever richer customer experiences. From the front desk to guest relations and online booking, your guests expect a seamless experience from all touchpoints. With 12 years’ experience and custom built frameworks that take the per-transaction costs out of content distribution, Infogain’s Travel & Hospitality practice helps travel companies become more agile, effective, and profitable, meeting the needs of both the business and leisure traveler. Our solutions range from software development, the digital experience, portals and content management systems, to business process automation and integration. We deliver superior guest experiences, leading to smooth operations, guest loyalty and improved profitability.

Business Process Management and Process Digitalization

for Airlines & Ground Transportation

Give your customers a better travel experience. Stay ahead of the competition and explore new revenue opportunities with Infogain’s airline and ground transportation IT solutions. Infogain offers comprehensive integration frameworks that seamless connect disparate systems,  yielding improved operational efficiencies and business results.

Solutions

  • Implementation of tool that integrates flight booking with ground transportation reservation systems
  • Single booking window with interactive UI
  • Integration of purchasing channels (e.g. call center and online portal)
  • Integration framework for up to 100 systems

Benefits

  • Cross Sell Ground Transportation Services along with the flight and Hotel Bookings
  • Rewrite the PNR with the ground transportation booking  number
  • Achieve Quicker booking Cycle and increased sales
  • Keep easy track of the services offered to end clientele
Case Study : Infogain content management solution delivers Improved customer engagement process, revenues and conversion rates at a leading luxury travel organization Close

Hotels and Resorts

The Infogain Edge

With 20 years’ experience in the travel and hospitality industry, Infogain provides customer centric, content management and digital transformation services for hotels and resorts. Our services and customizable solutions enhance the guest experience, increase revenues and reduce costs, leading to competitive advantage and greater ROI.

Hotels and Resorts

Infogain is your technology partner for intelligent guest services, helping you drive operational efficiencies and increased brand loyalty. We offer profit-driven marketing for hospitality and tourism clients, from urban boutiques to luxury destination getaways, as well as independent hotel groups, developers and management companies. We provide the seamless integration of web, mobile, social, and local promotions that put you in front of both leisure and corporate travelers. Our services include:

Customer Centricity Services

  • Customer Intelligence: 360-degree view of the Traveler’s insights and preferences
  • Traveler Touch Point Strategy
  • Digitally Enabled platforms---mobile, kiosk, social media
  • Loyalty and Campaign Management

Content Management Services

  • Competitor Analysis and Roadmap
  • Hotelier and Travel Agent Content management systems
  • Automated proposal generation system
  • Package implementations including Cascade Content
  • Travel agency operations support, including upload, content formatting, itinerary digitization and distribution

Digital Transformation Services

  • Booking Engines
  • Business Process Management
  • Customer porting and integration
  • Enterprise Integration Hub
  • Infrastructure and Tools
  • Master Data Management--Unified Customer View
  • Mobile Monetization Strategy
  • Process Digitalization -- seamless integration with content providers
  • Scalable Platforms

Business Benefits

  • Increase traffic by up to 35%
  • Increase revenue by as much as 200%
  • Boost conversion rate up to 3X
  • Time saving and easier to use

Clients

  • Large hotel brand in North America with branded luxury properties around the globe
  • Luxury hotel property in Las Vegas
  • Leading timeshare chain in Florida
  • Well known resorts and properties in Orlando
  • Property and Casino in Las Vegas
Case Study : Hotels & Resorts Operator improves look-to-book ratio and revenues through an interactive hotel reservation system Close

Customer Digital Experience

For Membership Clubs & Wholesalers

With the rise of mobile devices, apps and social media, membership clubs must deliver a modern day experience their customers expect. To remain competitive, they employ business intelligence and analytics to evaluate customer behaviors, resulting in brand loyalty.

Infogain utilizes omni-channel strategies to provide a best-in-clast customer digital experience, utilizing currently available and proven technologies likemobile, social, cloud, and big data. Our solutions are comprehensive, adding value and cost savings to older platforms and deploying the latest approaches in user experience, content management and customer loyalty.  Our digital experience solutions include:

Solutions

  • User experience optimization and customer experience design re-vamp
  • Responsive support portals and web sites
  • Custom call center app development
  • Mobile app development
  • Management of Loyalty program and marketing campaign environments
  • BI and Analytics
  • Dynamically optimize packaging and pricing to market conditions & competitor actions to maximize revenue
  • Customer profiling, segmentation, & optimization using targeted offers & promotions
  • Customized dashboards for each agent

Benefits

  • Delivers the modern-day experience users expect
  • Increased conversion rates and more efficient, more effective  marketing spend
  • Easy reporting for use in spotting trends, managing peak periods, etc
  • Increased agent productivity
  • Increased customer satisfaction
  • Increased sales
  • Understand and predict customer behavior
Case Study : Hotels & Resorts Operator improves look-to-book ratio and revenues through an interactive hotel reservation system Close

Travel Content Distribution Hubs

for Travel Agencies & Tour Operators

Travel agencies and tour operators have embraced travel content distribution hubs that connect wholesalers; their customers, and online travel agencies. These new technologies are more efficient by optimizing content flow, reducing costs and offering revenue opportunities.

It’s time to say goodbye to booking transaction costs charged by travel content distribution products. Using frameworks that dramatically reduce development time, Infogain builds content distribution hubs that eliminate the per-transaction costs of content distribution software.

Features

  • B2B Portal to connect up to 100 wholesalers
  • B2C portals for up to 50 million users
  • Direct Connect Platform for leading Online Travel Agencies (OTA’s)

Benefits

  • Replaces expensive transaction-based software
  • Expedites access to travel content, providers with proven connectivity linkages
  • Optimizes content flow to agent and consumer distribution channels
  • Maximizes flexibility and revenue generation for group travel
  • Maximizes marketing and merchandising opportunities
Close

Travel & Hospitality Solutions:

Benefits

In addition to greater agility, adaptability, innovation and effectiveness and improved customer services, our clients receive:

  • Faster back-end processing = lower operational costs
  • Improved profit margins by leveraging next generation travel solutions
  • Increased revenue by selling additional ancillary services
  • Reduced cost per booking by improving process efficiencies
  • Reduced time-to-market by integrating with leading GDS, wholesalers, intermediaries, supplier direct connects and payment gateways

Why Infogain

  • Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices
  • 15+ years’ experience serving industry leaders, in the US and in Europe
  • Agile execution models
  • Strategic partnerships with, Veritec, QlikView, SAS, and others
  • In-depth industry and distribution domain knowledge
  • Ability to deploy globally and leverage low cost delivery centers

Case Study : Infogain content management solution delivers Improved customer engagement process, revenues and conversion rates at a leading luxury travel organization

Download Brochure: Deliver Superior Travel Experiences with Infogain

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