Services

Outstanding customer service is a challenge. To succeed, customer service organizations need fast and accurate information spanning all communication channels, from contact centers to field and sales service. With over 45 completed projects and the world's largest OKM practice, our 65 dedicated team members offer unparalleled class expertise for implementation, integration and support services.Fortune 500 clients depend on Infogain to help them improve customer service and achieve competitive advantage, while also reducing costs by more than 25% and increasing their return on investment by over 15% compared to other providers.

Digital Transformation

Digitally evolving customers are pushing corporations to transform — profoundly changing the way business is done. Infogain’s unique experience and expertise allows corporations to re-align new parameters in technology and business models, ultimately engaging digital customers at every point in the customer experience landscape.

Cloud Services

Enterprises are transforming the customer experience by harnessing the Social, Mobility, Analytics and Cloud (SMAC) platforms with the digital innovation of the Cloud. Enterprises that embrace the Cloud report reduced operational costs, shortened time-to-market, pay-per-use, scale, and added flexibility.

Mobility

With the proliferation of mobile devices, businesses have adopted mobile applications to achieve operational efficiencies, faster decision making and higher customer engagement. Enterprise mobility helps organizations empower productivity among their customers, partners, and employees all the time and anywhere.

Business Analytics

To remain competitive, increase revenues and control costs, the successful enterprise relies on business analytics and data to drive better decision-making and improve business performance.

Oracle Knowledge

Outstanding customer service is a challenge. To succeed, customer service organizations need fast and accurate information spanning all communication channels, from contact centers to field and sales service.

Usability Engineering

Good usability and user experience design can make your customer’s digital experience fast, intuitive and rewarding. A successful user-centric design functions as the adhesive that attracts the consumer to a product/application across mobile devices, laptops and other platforms.

Customer Support

In our 24/7 global world, having a multifaceted approach to integrated customer support operations leads to increased customer support staff productivity and reduced costs.

Enterprise Business Solutions (ERP)

In a global economy, Enterprise Business Solutions are crucial to leveraging current software investments, remaining competitive, reducing operational costs and sustaining profitability. Infogain’s Enterprise Business Solution Suite of applications expertise spans 27 modules, and automates a multitude of business processes.

SOA & Enterprise Integration

SOA incorporates business process alignments and complements existing middleware investments. Ultimately, it helps to close the business IT gap. Infogain recognizes SOA as a continuous technology enabler and an inherent business agility accelerator that unlocks data.

Port Logistics

Navis N4, the industry standard Terminal Operating System (TOS), optimizes efficiency and powers the intelligent movement of goods through container terminals worldwide.

salesforce

Customers and employees expect more than ever from their customer sales and service organizations. With anytime, anywhere access from their mobile devices and the Cloud, global enterprises engage Salesforce, the world’s #1 CRM platform with an ecosystem of fully connected mobile and social tools all powered by the cloud.

Application Management

With increasing globalization and competition, VPs of business applications and software company CTOs alike must adopt technologies that e,nable efficiency, cost rationalization and foster growth.

Testing Services

The rapid growth of the Cloud, mobile device use and social networks have added complexity to the enterprise software application environment. The developers of business applications and software products are challenged to meet higher standards for security, customer experience and cost optimization.

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In-depth customer analysis using #BusinessAnalytics results in maximized revenue, profit and customer satisfaction https://t.co/4qYY65HaGL
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