National Specialty Retailer Reduces Costs and Achieves Greater Efficiency with AMS-Shared Support Services from Infogain

Solutions and Scope of Work

Infogain was already a trusted partner, having supported the client’s Oracle Retail Stores Solutions Suite (ORSS) applications and delivered various improvements including as Returns Management implementation and enhanced key customer and security-related functionality. Based on Infogain’s strong delivery, defined processes and pro-active initiatives, the client elected to expand Infogain’s responsibilities to include Oracle Retail Merchandising (MOM). The scope of work included:

  • Process improvements to reduce costly manual efforts that will lead to greater efficiency
  • Implementing onsite-offshore shared support service model for Retail Applications Maintenance Services
  • Leveraging Infogain’s CoE in Retail domain for to Database Administration

Specialty Retailer Modernizes Legacy System with Oracle Xstore Implementation from Infogain

Business and Technical Challenges

The client wanted to replace their 15-year old non-PCI compliant Legacy POS system and address ongoing issues, including:

  • Lack of Customer and Loyalty Management features
  • Frequent performance Issues in Legacy POS
  • Inventory Management was not being tracked properly, manual handling
  • Manual File handling in POS for foundation data from JDA

Solutions and Scope of Work

The Infogain team implemented Oracle Xstore 15.0 with the latest features. The scope of work included:

  • Inbound and outbound data Integration to and from with JDA and other legacy systems
  • Employee data Feed from HR System to Xstore, Relate, JDA & BI using WSO2 as a middleware
  • LDAP integration for login functionality in Relate for customer loyalty
  • P2PE and EMV compliant POS for payments with Tender Retail
  • Removal of multiple ad-hoc applications
  • Streamlined customer management using Oracle Relate System

Retail – Client Success Story

Business Challenge

The client wanted a seamless customer experience across all channels

Solution & Benefits

Infogain implemented ORPOS integrated to both ORMS and Legacy across multiple brands in Canada and the US. The
team provided automated patch deployment to the stores. Benefits included:

  • Increased customer satisfaction
  • Increased productivity
  • Reduced costs

Infogain Gets Ready to “Revitalize Retail” as a Gold Sponsor for Oracle at NRF’s BIG Show 2018 in NYC – Meet the Retail Team at Oracle Booth #3521

Los Gatos, January 12, 2018: Infogain, a leading business and IT consulting firm is pleased to announce our Gold Sponsorship for Oracle Retail, Booth #3521 at the NRF Retail BIG Show, January 14th – 16, 2018. Infogain will join Oracle, RGBU and over 500 exhibitors at the EXPO on Level 3 to showcase our capabilities and value offerings for the retail and consumer industries.

The retail industry is expected to see a significantly higher degree of change in the coming 5 years as compared to the last 50. “From consumers shopping on their mobile device to the power of omni-channels and social media guided by the adoption of technologies like AI, RPA, Bots, to the retailers orientation of new business models. It is truly a point of inflection dominating the retail and consumer markets that Infogain can help revitalize your legacy investments and shape market leading innovations for your business to address the GenZ consumer of the modern world,” says Shekhar Khanijow, Vice President & Global Head, Retail & Consumer Industries for Infogain.

The onset of radical change in the way retailers conduct their business and the unprecedented pace of disruption of the consumer buying behaviors calls for leapfrog technologies to revitalize your IT investments. As strategic implementation and professional services partners for various Oracle retail and EBS solutions, we can help run your business efficiently while adopting digital transformation as part of your overall business strategy. Our specialized offerings around integrated Retail Dash boards, Unified Automation Platform (UAP), UI/UX and Robotic Process Automation (RPA)/Bots and a unique Shared Services Support Model can go a long way in extending your Oracle investments as well as maximizing the return on your next generation platforms.

Infogain has implemented Oracle Retail Solutions across department stores, retail and wholesale businesses, specialty, franchise and consumer industries. Our services include end-to-end implementation and support with embedded accelerators to enhance the efficiency of your Stores experience, Merchandising and Omni-channel E-commerce capabilities including, Loss prevention, Mobility and EBS value chain optimizations. Our dedicated retail practice of 700+ Oracle consultants and community of 2,000+ developers can most certainly impact your business in more ways than one.

To speak to our Retail team directly, please contact us at retailservices@infogain.com for an appointment time.

About Infogain

Infogain provides front-end, customer-facing technologies, processes and applications that lead to a more efficient and streamlined customer experience for enterprises in the US, Europe, the Middle East, Asia Pacific and India. Offering solutions for the high-tech, retail, insurance, healthcare and travel & hospitality verticals, Infogain specializes in areas such as software product engineering, digital service automation, cloud, mobility, testing and business intelligence & analytics. The company has 9 delivery centers and more than 4,000 employees globally. Infogain has a customer retention rate of 90%+ over a five-year period.

For more information, contact:

Infogain

Cathy Chandhok
VP – Marketing
Cathy.Chandhok@infogain.com
(408) 355-6028

Sudeshna Mukherjee
Corporate Communications
sudeshnam@infogain.com
+91 7738574137

Meet the Retail Team in New York at NRF’s BIG Show

January 14-16, 2018
Jacob K. Javits Convention Center, Oracle Booth #3521

Planning to attend the biggest show in Retail? This is the perfect time to meet Infogain’s Retail Team to help you revitalize your IT strategy. Plan ahead, and schedule dedicated time to meet our team. We will be joining Oracle in Booth #3521, Level 3, so drop by to see us.

At the show, we will share success stories and showcase our solutions of Oracle Retail Suite implementations, Unified View Dashboard and Shared Support Services.

See you at the Show!

Is it Time to Re-Think Enterprise Resource Planning (ERP) in Your Company?

With the Internet of Things (IoT), increase in mobile and customer experience (CX), many businesses are taking a closer look at Enterprise Resource Planning (ERP). Whether building out their Internet of Things (IoT) ecosystem, tracking Customer Relationship Management (CRM) efforts, tracking revenue from point-of-sale (POS) systems; or having a single source of truth for multiple systems, ERP is a valuable resource for transparency of information and employee productivity.

It is a great time to investigate ERP for your organization. In fact, a recent article online from PCMag, commented that “ERP vendors are consistently evolving to become more powerful, more affordable, and less complex …with Software-as-a-service (SaaS) options changing the game.” Research firm Forrester and Garter have predicted that SaaS adoption will increase over next three years. The key trends are:

  • Competition from Disruptors by SaaS only companies
  • Incrementally Moving to the SaaS environment for Subsidiary and add-on modules
  • Hybrid model where core ERP remain in-house and collaborative software are deployed on cloud
  • The Internet of Things (IoT) by leveraging ERP tools

Customized ERP Solutions for Microsoft, Oracle and SAP

How are your business systems working right now? If you see room for improvement, keep in mind that Infogain has long time partnerships with Microsoft, Oracle and SAP software providers. Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. Infogain can assist organizations in strategizing their movement towards the cloud. Decisions like moving from on premise ERP to Cloud ERP or only subsidiary modules to cloud are critical for harvesting the benefits.

Our Enterprise Business Solution Suite of applications expertise spans 27 modules and automates a multitude of business processes. Our 1,300 engineers have completed over 200 implementations with on premise, cloud and hybrid models. We are helping our clients in cloud adoption and migration. With 22 years of providing ERP customizations and solutions, we are currently providing ongoing application management and operations to over 20 Oracle E-Business Suite clients. The benefits are numerous, including an increased return-on-investment and integrated, seamless solutions.

Infogain-ERP Customer Story

Recently we worked with a large customs organization with 25 Legacy systems for financial processes scattered across geographies. As you can imagine, productivity was slow and cumbersome. They needed a single repository of information in addition to a more holistic view of their customers. They also realized that with the upward trend of mobility, a mobile app to strengthen customer loyalty and retention was needed.

With Infogain’s help, the results were immediate and dramatic, leading to increased productivity, reduced operational costs and renewed customer loyalties. Infogain’s ERP team revamped their existing financial system and leveraged Oracle receivables/payables for consolidation across the organization. In addition, the team streamlined operations with a unified customer view and finance portal.

How Can We Help?

With cloud-based servers, flexibility in adding modules to existing ERP and adding SaaS tools incrementally, it’s a great time to explore how enterprise resource planning can make a difference in your organization.

We welcome your questions and comments. Email us at EBS.Services@infogain.com.

By Jawed Shaikh, Vice President and Pune Center Head at Infogain

Resources:

Infogain is Gold Sponsor at NRF’s BIG Show 2017

Drop by Oracle Booth #2521 to learn about Infogain’s E2E integrated Retail Solutions

Los Gatos, January 13, 2017: Infogain, a leading business and IT consulting leader is proud to return this year as a Gold Sponsor for NRF Retail Big Show 2017. Retail’s “BIG” show kicks off from January 15th – 17th 2017 at the Jacob K. Javits Convention Center in New York City. Show organizers expect over 33,000 people will be in attendance to learn about the latest retail innovations, make connections and gain expert solutions.

At the show, Infogain will be showcasing its end-to-end (e2e) pre-packaged, optimized, and hosted implementation that delivers full merchandising and stores functionality. The solution is already functional on an in-store pilot mode with our existing customer base. Key benefits include fast implementation times and competitive pricing. Features include customized modifications implemented in Unified View and the ability to leverage the functionality of the newly released version 16.

“Infogain is a strong player in the Retail space. Our long partnership with Oracle and expertise in Retail technologies helps retailers achieve increased value on their Oracle investments. Retailers that work with Infogain’s services experience a decreased total cost of ownership (TCO) and accelerated time to market at a competitive price point,” said Sunil Bhatia, CEO, Infogain.

Infogain, an Oracle Gold Partner and provides midmarket, end-to-end, integrated Oracle retail solutions, with services including Merchandising, Oracle Micros Services, ORPOS Support, Retail Integration, Omni-channel, and mobility. The company’s dedicated 400+ retail experts and 2,000 developers provide end-to-end Oracle solutions and long-term support to help retailers deliver a superior customer experience.

To speak to our retail team directly, please contact us at retailservices@infogain.com for an appointment time.

About Infogain
Infogain (www.infogain.com) provides front-end, customer-facing technologies, processes and applications that lead to a more efficient and streamlined customer experience for enterprises in the US, Europe, the Middle East, Asia Pacific and India. Offering solutions for the high-tech, retail, insurance, healthcare and travel & hospitality verticals, Infogain specializes in areas such as software product engineering, digital service automation, cloud, mobility, testing and business intelligence & analytics. The company has 9 delivery centers and more than 4000 employees globally. Infogain has a customer retention rate of 90%+ over a five-year period.

For more information, contact:
Infogain

Cathy Chandhok
VP – Marketing
Cathy.Chandhok@infogain.com
(408) 355-6028
Sudeshna Mukherjee
Corporate Communications
sudeshnam@infogain.com
+91 7738574137

4 Ways to Improve the Customer Experience with Oracle’s Knowledge Advanced Platform and Infogain

In today’s customer-centric era, your customer support center agents depend on the most advanced technological tools to answer customer concerns and questions fast and accurately. If they can’t provide an answer fast, your customers are likely to complain on social media and take their business elsewhere. In the long run, it pays to embrace the latest technologies, that will lead to more productive agents, resulting in higher satisfaction on their jobs, and greater brand loyalty from your customers.

Recently, myself and my colleague, Solution Architect Gopinath Kujalli presented a webinar that discussed and demonstrated the four ways you can improve the customer experience with the Oracle Knowledge Advanced (KA) platform. This webinar was a part of Infogain’s “Thought Leadership and Best Practices Series,” Here is a brief overview:

In a perfect world, all of your knowledge content lives in the same place

However, in most enterprises, the silos of knowledge content are duplicated and fragmented. Most customer service agents suffer from “swivel,” that is, they must access a variety of systems and screens, and sometimes paper, to arrive at the answer to the customer’s question. With enterprise search, there is consistent and immediate relevant search results at their fingertips. How? By having a single source of truth with a unified index. With the right content available, high call deflection rates and increased agent productivity become the norm.

Introducing Oracle Knowledge Advanced, integrated the with Oracle Service Cloud ( formerly RightNow).

With Infogain and Oracle Knowledge Advanced (KA), a seamless cross-channel customer experience can be achieved, whether it’s integrating KA into Oracle Service Cloud (RightNow) or other platforms. There are 4 key ways that KA improves the customer experience:

  • Featured search (external HTTP content crawling)
  • Advanced search configuration (machine learning, search tuning)
  • Advanced authoring, workflow, audit versioning and comparisons
  • Integrated service and advanced knowledge reports

Learn more about Knowledge Advanced

We encourage you to learn more about Knowledge Advanced and to embrace the customer-centric future for your company.

We invite you to join us for the next Thought Leadership Series Webinar on November 16th at 11:00 a.m. Pacific Time with the same topic: “4 Ways to Improve the Customer Experience with Oracle’s Knowledge Advanced Platform and Infogain. ” Speakers will be myself, Gopinath Kujalli, Systems Architect for Infogain, and Marty DeWitt, Customer Experience Value Expert for Oracle. To register, please click here.

For a demo on Knowledge Advanced, go to our YouTube channel: https://www.youtube.com/watch?v=0BR2PZ23pao

Randy Ross, Sr. Director, Knowledge Group

Infogain is Premier Partner & Silver Sponsor for Oracle Industry Connect 2016

Visit us at the Oracle Retail Connect Zone, Kiosk #7

Los Gatos, April 8, 2016– Infogain, a leading business and IT consulting leader is a Silver Sponsor for the Annual Oracle Industry Connect, to be held at the Walt Disney World Swan and Dolphin Resort, Orlando Florida from April 11-13, 2016. The conference provides an opportunity to connect with your industry peers and share deep-domain expertise, insights, and best practices.

The Oracle Industry Connect Program for Retail theme is “Enabling the Commerce Anywhere Experience,” and showcases inspiring stories from retailers on transformation, including the challenges they face, and their strategies for overcoming them. Infogain is a Gold-level partner of Oracle, providing customized solutions for the retail segment covering merchandising, stores and e-commerce companies. Infogain’s customizable solutions developed on the Oracle platform combined with our expertise across the Retail Services helps enterprises to increase efficiencies reduce costs and modernize their IT infrastructure at an affordable price point.

Ray Allen, VP and General Manager of Infogain’s Retail Team commented, “As the only mid-market retail focused IT provider, sponsorship of this event is a fantastic opportunity to showcase and demonstrate how our end-to-end solutions and services deliver immediate value and lower cost of ownership for the retailer ready to modernize their enterprise.”

Infogain will also be hosting a networking lunch and round table peer discussion on Wednesday, April 13 at the venue to help enterprises discover “How Unified View is a Window into Your Operating Systems.’

For more information about –

 About Infogain

Infogain (www.infogain.com) provides front-end, customer-facing technologies, processes and applications that lead to a more efficient and streamlined customer experience for enterprises in the US, Europe, the Middle East, Asia Pacific and India. Offering solutions for the high-tech, retail insurance, healthcare and travel & hospitality verticals, Infogain specializes in areas such as software product engineering, digital service automation and mobility. A Gold-level partner of Oracle (ORCL), Infogain has a customer retention rate of 90%+ over a five-year period.

For more information, visit www.infogain.com

For more information, please contact:

Cathy Chandhok

VP of Marketing, Infogain

Cathy.Chandhok@infogain.com

Sudeshna Mukherjee

Corporate Communications

sudeshnam@infogain.com

Phone – (408) 355-6000.

Infogain is Exhibiting Sponsor at Navis World 2015

March 29th – April 1st, San Francisco, California

27 Mar 2015

Los Gatos, CA, March 27, 2015 – Infogain, a leading provider of software engineering services to Navis and its customers is an Exhibiting Sponsor for the invitation-only,

Navis World in San Francisco. The 3-day Navis customer conference will be held at the InterContinental in San Francisco from March 29 to April 1. Navis executives,

customers and industry experts will present best practices and case studies on how marine terminals can optimize the movement of containers through their facilities with advanced technologies and other innovations.

With the theme; “Connect. Collaborate. Innovate,” the tenth biennial Navis World conference anticipates attendance of 400 executives, directors, managers and IT personnel from marine terminals located around the world. Infogain will join everyone for 3 days of educational and informational sessions, demos, guest speakers, and networking events.

Attendees are encouraged to look for the Navis Infogain Team in Booth #14 at the Technology Exhibition, located in the Intercontinental Ballroom, 5th Floor. With years of experience in port operations and logistics, the Infogain Team will be available to advise port executives on how their port operations can be streamlined by the implementation, support and extension of their N4, SPARCS, Express applications and other custom applications.

Infogain improves port operations by providing N4 customization and extensions at optimal cost. Infogain’s software
engineering services include integration expertise, custom reports, and automated test suites, in addition to, measuring and tuning the system in advance of the increased load.

Conference attendees that schedule a meeting with the Infogain N4 team will receive a demo of Infogain’s engineering best practices, automated testing, modern custom application and an assessment of their port operations systems.

For more information about Navis World 2015, please visit the website: http://navisworld.navis.com/

To request an appointment with the Infogain Navis Team, please email: portsolutions@infogain.com.

About Infogain Infogain is a leading business and IT consulting firm specializing in business process, architecture design, end-to-end project implementation, and managed services. With more than 2,000 employees, Infogain has built its industry-specific business consulting and technology solutions to deliver value and competitive advantage to leaders in the Retail, High Tech and Insurance industries.

A leading Oracle applications implementation company, Infogain is headquartered in Silicon Valley, California with additional offices in Irvine, Austin, Atlanta, United Kingdom, India, and the Middle East For more information, visit www.infogain.com.

For more information, contact:
Cathy Chandhok
Director of Marketing
Cathy.Chandhok@infogain.com
(408) 355-6028