- Posted on : April 27, 2020
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- Industry : Healthcare
- Service : Hyperautomation
- Type: Case Studies
![Leading Medical Device Company reduces operational cost and increases patient satisfaction with Infogain’s Chatbot for Technical Support]( https://www.infogain.com/wp-content/uploads/2020/04/Automation-1.jpg)
Client Background
The company develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. It operates internationally with headquarters in San Diego, California.
Business & Technical Challenges
Reduce average duration of technical support phone calls Reduce call waiting times with increased load handling capacity thereby: Bring down the total number of phone calls Improve the overall efficiency and reduce costs of the technical support Services team