- Posted on : April 27, 2020
- Industry : Healthcare
- Service : Hyperautomation
- Type: Case Studies
The company develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. It operates internationally with headquarters in San Diego, California.
Business & Technical Challenges
Reduce average duration of technical support phone calls Reduce call waiting times with increased load handling capacity thereby: Bring down the total number of phone calls Improve the overall efficiency and reduce costs of the technical support Services team