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Leading Medical Device Company reduces operational cost and increases patient satisfaction with Infogain’s Chatbot for Technical Support

  • Industry : Healthcare
  • Service : Hyperautomation
  • Type: Case Studies
Leading Medical Device Company reduces operational cost and increases patient satisfaction with Infogain’s Chatbot for Technical Support Download Now

Client Background

The company develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. It operates internationally with headquarters in San Diego, California.

Business & Technical Challenges

Reduce average duration of technical support phone calls Reduce call waiting times with increased load handling capacity thereby: Bring down the total number of phone calls Improve the overall efficiency and reduce costs of the technical support Services team

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