Infogain’s solution leads to lower IT infrastructure costs, maturity of IT processes and increased security.
Our client is a hybrid multi-cloud infrastructure software provider. Recognized as a global leader in cloud data services they serve enterprises, government agencies and universities worldwide.
Business & Technical Challenges
Our client’s legacy IT service request process was outdated and slow. They also had challenges with asset management and change management operations. Other challenges:
- Lacked customer self-service options to provide a better customer experience
- Difficulty in collaborating with partners due to lack of a streamlined process
- Experiencing increased costs due to lack of configuration management database (CMDB) maintenance
- Lacked performance metrics measurement capabilities for insights and reporting
- Increased risk with lack of proper governance, risk and compliance
- Less secure environment due to weakness in cybersecurity
- Unable to meet demand and wanted to scale cloud services
- Lower operational performance due to slow project management processes
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