Infogain’s solution leads to lower IT infrastructure costs, maturity of IT processes and increased security.

Infogain Increases ROI for a Cloud Data Services Provider by Streamlining & Automating Processes with the ServiceNow Platform Download Now

Client Background

Our client is a hybrid multi-cloud infrastructure software provider. Recognized as a global leader in cloud data services they serve enterprises, government agencies and universities worldwide.

Business & Technical Challenges

Our client’s legacy IT service request process was outdated and slow. They also had challenges with asset management and change management operations. Other challenges:

  • Lacked customer self-service options to provide a better customer experience
  • Difficulty in collaborating with partners due to lack of a streamlined process
  • Experiencing increased costs due to lack of configuration management database (CMDB) maintenance
  • Lacked performance metrics measurement capabilities for insights and reporting
  • Increased risk with lack of proper governance, risk and compliance
  • Less secure environment due to weakness in cybersecurity
  • Unable to meet demand and wanted to scale cloud services
  • Lower operational performance due to slow project management processes

For more information, please download the case study.