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Client Background

Our client is a hybrid multi-cloud infrastructure software provider. Recognized as a global leader in cloud data services they serve enterprises, government agencies and universities worldwide.

Business & Technical Challenges

Our client’s legacy IT service request process was outdated and slow. They also had challenges with asset management and change management operations. Other challenges:

• Lacked customer self-service options to provide a better customer experience
• Difficulty in collaborating with partners due to lack of a streamlined process
• Experiencing increased costs due to lack of configuration management database (CMDB) maintenance
• Lacked performance metrics measurement capabilities for insights and reporting
• Increased risk with lack of proper governance, risk and compliance
• Less secure environment due to weakness in cybersecurity
• Unable to meet demand and wanted to scale cloud services
• Lower operational performance due to slow project management processes

For more information, please download the case study.