Infogain, in association with Automation Anywhere, hosted Intelligent Automation: Building Process Excellence and Enterprise Agility on August 13th. In this virtual event, participants learned actionable strategies on leveraging intelligent automation in their organizations. The event resonated with attendees as they search for a successful transition to a post-pandemic environment with the help of automation.
The panelists, Ken Mertzel of Automation Anywhere, RPA practitioner from Fortune 50 courier delivery services company, and Radhakrishnan R of Infogain, discussed their insights on automation trends, successful use cases, and implementation of best practices. Most of all, the event answered the frequently asked questions about automation and provided strategies for how to get started.
Here are key takeaways from the event:
Ken Mertzel, Global Industry Leader - Financial services, Automation Anywhere
Ken talked about how technology is evolving and being used in the current COVID environment. The pandemic has affected business operations, and companies are focusing on developing and managing a digital workforce leveraging technology and data to provide real-time insights and strategies to scale automation efforts. Robotic Process Automation bots are a Digital Workforce that can interact with any system or application the same way you do—everything from copy-paste to correcting data to making calculations. So there's no need to change underlying business systems or applications, or any part of existing business processes to automate.
While most companies had automation efforts underway before the pandemic, now they are looking for ways to accelerate those efforts and best utilize their employees and their limited resources for high-value work. Companies are increasingly using robotic process automation to implement key processes in a fraction of the time that traditional automation that might take.
Key critical features of an automation platform include:
Ken highlighted the many benefits of RPA, including error reduction, increased compliance, and audit savings. In the grander scheme, RPA also provides incremental revenue opportunities, freeing resources to focus on process improvements, and value-added work.
From Financial Services & RPA at Fortune 50 courier delivery services company
One of our speakers shared insights from his company's automation journey. The Fortune 50 courier delivery services company has 15,000 employees, 2000 locations, and numerous back-office functions and opportunities for automation. Getting RPA underway was a challenge as team members across the organization tried to build capabilities in their spare time. The initial bots were clunky, and they realized that a better strategy was to formalize the way they were built. He formed an RPA Center of Excellence (CoE) with team members who understood coding best practices, who had time to dedicate and build things on a reasonable timeline.
Radhakrishnan R, Head of Hyperautomation Practice, Infogain
RK provided a view of how companies can make and automation engagement more successful. He shared lessons learned from an Infogain hyperautomation use case in partnership with Automation Anywhere and Google that involved deploying one of the first Automation Anywhere RPA bots on Google Cloud for a disruptive vacation marketplace.
Radhakrishnan shared takeaways from this and other projects:
At Infogain, automation is more than just about technology. Infogain has managed company-wide RPA programs at billion-dollar companies. We deliver performance transformation through the integration of multiple automation toolsets, processes, and technologies.