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Client Background
Our client operates hundreds of wholesale membership warehouses worldwide. They provide a wide
selection of brand name merchandise, specialty departments and exclusive member services.

Business & Technical Challenges
Our client was experiencing performance and maintenance issues with its legacy system for
processing payroll. With a user database of over 35k employees in Canada and 4k in Australia, the
existing system could not adequately handle additional users and payroll-related functions such as
HR, timekeeping, payroll tasks and reports. Other challenges:

• Lack of security and data integrity with current system
• Lacked quality assurance/testing resources
• Limited documentation on all systems (SAP Employee Central, Kronos, Payroll)
• Backlog of over 100 pending and new reports
• Lack of testing to resolve software bugs
• Needed maintenance for HP Application Lifecycle Management (ALM) web-based tool

To solve these challenges, our client chose to replace the legacy system with SAP SuccessFactors
Employee Central for human resource functions and Kronos for timekeeping.