Business and Technical Challenges in Mobile Solution Implementation
The client’s goal was to help its customers (truck drivers) save valuable time when commuting and obtaining port terminal information. The current process was slow and ponderous, often leading to gate congestion and additional gate transaction time at the port upon arrival. Other challenges included:
- Contacting the terminal via their desktop computer or by telephone was slow, inconvenient and time consuming.
- Lacked a fast and efficient way to access terminal information including port info, scheduling appointments, terminal gate activities, container pickup availability, booking information, vessel schedules, and more.
After evaluating several options the client engaged the Infogain team to provide an mobile solution or mobile application for the desktop and all mobile devices including smart phones, laptops and tablets.