Customer Journey in the Long Term (next 6 to 24 months)
- Posted on : July 20, 2020
- Industry : Travel and Hospitality
- Service : Digital Transformation
- Type: Infographics
Following their view on hospitality in the short term, Rohit Nagpal (Senior VP and Global Head - Travel, Hospitality and Retail) and Srinivasan Manickam (Solutions Lead - Travel and Hospitality) are now sharing the customer journey in hospitality in the long term – that is, from the next six to twenty-four months.
Download this infographic to see how the hotel experience will be redefined with a more advanced technology suite, used across the six stages of the customer journey.