eGain is a leading provider of cloud and premise-based Customer Interaction Hub (CIH) software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
eGain’s customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge and analytics, eGain’s top-rated software optimizes customer journeys with virtual assistance, messaging hub and desktop to serve customers, reduce cost and improve compliance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more, visit www.eGain.com.