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Infrastructure Management Services Overview

CRM Consulting Services

Powering Business Operations with Infogain’s Infrastructure Solutions

IT Infrastructure lays the foundation for company-wide systems, software and services, and is often an enabler of competitive advantage. Infogain’s Infrastructure Management Services (IMS) optimize enterprise operations with end-to-end services that make your organization more agile, efficient, and scalable. We employ innovative processes, comprehensive system integration, and leading technologies to design, build, and maintain scalable networks with high availability and redundancy.

When you partner with Infogain’s Infrastructure Management Services Team, you can expect:

  • Increased operational productivity and efficiency
  • Reduced costs for monitoring, updating, patching, servicing, and managing infrastructure
  • Adherence to international standards and guidelines
  • Increased resource utilization
  • Fast achievement of IT targets
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Infrastructure Managed Services Solutions

Network Strategy

Our team of industry experts creates a comprehensive strategy focused on full utilization, low maintenance costs, and scalability. Our network strategy includes:

  • A roadmap for the evolution of network and services including hardware upgrades to support 100G, Dense Wavelength Division multiplexing technology, and fiber optics patch panels and cables.
  • Portfolio planning that includes data center audit and circuit migration to reduce maintenance costs.
  • Network availability models ensuring scalable networks with high availability and redundancy.
  • Planning and utilization rules in place to generate and maintain production circuit profiles, manage and monitor network database, and foresee network hardware overutilization.

Network Monitoring

Infogain’s Infrastructure Management Services monitor, maintain, and optimize network operations. Our system detects, isolates, and resolves problems as they happen, while also preventing recurring incidents and minimizing impact. Our network monitoring capabilities include:

  • Implementation of a data center network manager system.
  • Fault Management used to ensure connectivity, applications, and services are running at an optimal level as well as providing fault tolerance and minimizing downtime.
  • Problem Management used to prevent incidents from happening, eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
  • Incident Management
  • Change Management
  • Real-time network performance monitoring system and related methods.

Network Planning & Design

Infogain’s Infrastructure Management Services team plans, designs, and builds networks from the ground up for small to medium enterprises. Network planning includes:

  • Traffic and demand analysis
  • Corporate network planning & design
  • Data center rack deployment and installation

Network Deployment

Infogain’s IMS team will take charge of all aspects of your network deployment, ensuring the highest-level equipment and installation. Network deployment includes:

  • New data center rollout
  • Hardware installation
  • Capacity augments
  • Circuit migration

Customer Care Services

Infogain provides the highest-level customer care to our clients, ensuring a quick and easy turnaround for customer requests, queries, & complaints.

  • Customer queries and complaint management
  • Number administration & number portability services
  • Technical helpdesk
  • Customer interface management

Service Fulfillment

  • Order entry, verification, & validations
  • Service configurations & activations
  • Resource management allocations & service provisioning
  • Service management – add, modify, or delete

Service Assurance

Infogain’s IMS team works around the clock to ensure your organization’s operations are running smoothly. Service Assurance includes:

  • Service problem management
  • Remote diagnosis, troubleshooting, & tech support
  • Data quality/integrity management & reporting
  • QoS/SLA management & reporting

Billing

  • Product service configurations & tariff management
  • Service usage management & examination
  • Billing, collections, query, & dispute management
  • Revenue assurance, analytics, and assurance

Network Automation

  • Service Orchestration: keeping up with the paradigm shift from SNMP to device APIs and Zero Touch Provisioning (ZTP)
  • OpenFlow-based SDN: experienced in deploying all elements of a controller-based network
  • VNF Workload Placement: NFV in action
  • Controller networking: deploy network controllers via NETCONF and RESTful API’
  • Disaggregation: deploy bare-metal (white box) switches such as Facebook content distribution network or FNA

Infogain Advantages

CRM Consulting Services

Expertise

Infrastructure and Cloud experts who know pre-built accelerators and framework

CRM Consulting Services

Expertise

Infrastructure and Cloud experts who know pre-built accelerators and framework

CRM Consulting Services

World’s Largest MS NAV Implementation

5 years’ experience managing the world’s largest MS Navision Axapta implementation, with more than 300 entities

CRM Consulting Services

World’s Largest MS NAV Implementation

5 years’ experience managing the world’s largest MS Navision Axapta implementation, with more than 300 entities

CRM Consulting Services

Deep Integrations

From Oracle EBS to Salesforce for full quote-to-order automation

CRM Consulting Services

Deep Integrations

From Oracle EBS to Salesforce for full quote-to-order automation

CRM Consulting Services

Global Partnership

Partnerships with leading platform providers such as Microsoft Windows and Amazon Web Services (AWS)

CRM Consulting Services

Global Partnership

Partnerships with leading platform providers such as Microsoft Windows and Amazon Web Services (AWS)

CRM Consulting Services

Superior Track Record

An average satisfaction score of 4.5 out of 5

CRM Consulting Services

Superior Track Record

An average satisfaction score of 4.5 out of 5

  • CRM Consulting Services

    Expertise

    CRM Consulting Services

    Expertise

    Infrastructure and Cloud experts who know pre-built accelerators and framework

  • CRM Consulting Services

    World’s Largest MS NAV Implementation

    CRM Consulting Services

    World’s Largest MS NAV Implementation

    5 years’ experience managing the world’s largest MS Navision Axapta implementation, with more than 300 entities

  • CRM Consulting Services

    Deep Integrations

    CRM Consulting Services

    Deep Integrations

    From Oracle EBS to Salesforce for full quote-to-order automation

  • CRM Consulting Services

    Global Partnership

    CRM Consulting Services

    Global Partnership

    Partnerships with leading platform providers such as Microsoft Windows and Amazon Web Services (AWS)

  • CRM Consulting Services

    Superior Track Record

    CRM Consulting Services

    Superior Track Record

    An average satisfaction score of 4.5 out of 5

Infrastructure Management Services Insights