Global Travel Industry Leader Experiences 90% Reduced number of Regression Execution Time with Automation Testing Solutions

Client Background

The client provides technology solutions to the travel network, airline solution and hospitality solution travel segments. In addition, they operate a global travel marketplace, connecting travel buyers and suppliers. Headquartered in Texas, they serve customers in more than 160 countries.


Challenges included: Business & Technical Challenges

The large enterprise had various challenges that were negatively effecting productivity and reporting. Challenges included:

  • High license cost for Unified Functional Testing (UFT)
  • Lack of consistent and uniform reporting of regression execution to management due to product teams (40) using different format for reporting
  • Lack of root cause analysis (RCA) or history recorded for automation script failures
  • Large number (40) of product components with long regression cycles spanning 4 weeks
  • Various (13) different automation frameworks were developed using 8 different automation tools to automate approximately 46000 Test Cases

Download the case study to read about Infogain’s approach to resolve these challenges and the benefits that resulted from it.

Infogain designs a UI/UX solution at a luxury travel organization that increases conversion rates & customer satisfaction

Client Background

Our client is one of the world’s leading travel organizations providing tailor-made luxury holidays and has won over 170 awards for its holiday services. They offer a wide range of travel products and customized itineraries for escorted tours throughout the world.

Business & Technical Challenges

The client wanted to provide customers an opportunity to view online their personalized proposals prepared by their experts located in stores across the UK. The technical challenge was to provide a UI/UX solution which is:

  • Fast and responsive
  • Integrated with central systems and databases
  • Integrated with 3rd party vendor APIs to connect with hotels

Download the case study to read about Infogain’s approach to resolve these challenges and benefits that resulted from it.

IATA’s New Distribution Capability (NDC): Technology and Travel Industry

Authored by Anandraj Balasubramanian, Senior Consultant – Tech Support

The International Air Transport Association (IATA) launched its ‘New Distribution Capability (NDC)’ for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). In short, NDC provides Airlines with the capability to give their customers a personalized travel experience that is more than just a ticket.

The airline ticket is transformed into a journey or an experience, enhancing the capability of communications between airlines and travel agents. The NDC adoption will allow the airline or travel agents to have better transparency across touchpoints, such as airfare, car rental, hotel, etc. It will also help with customer engagements throughout the journey. NDC is an excellent technology for customizing an end-to-end travel experience that caters to their customer’s preferences. According to the Forbes article, “How Airlines Decide What You’ll Pay to Fly is About to Change Dramatically,” 113 airlines around the world have already signed on to use this new technology.

NDC is open to IT providers, intermediaries, third parties, or even non-IATA members. It is a standard that enables travel industry providers to add value-added services and new revenue streams by collaborating and working with their partners. With the NDC standard, airlines can present a standardized format that provides brand differentiation, personalization and accelerated promotion response times.

The standard is structured according to the seven distribution-related functions, from booking tickets to shopping and destination arrival. Working together, travel management companies, airlines, agencies, buyers and global distributions systems contribute to the NDC standard. Also, with a collaborative approach, participants can now verify that the supporting plans work correctly and are functional across businesses, geography, size, target markets, policies and location.

Benefits of NDC

  • Product differentiationThe new standards allow for rich content, enabling airlines to differentiate their product beyond just display prices and schedules. They will now include all service details.
  • Customer information access & Personalization Airlines can now, with NDC’s help, get direct information about their customers, making it easy for them to add more personalizations.
  • Pricing autonomy Until now, most airlines published their tariffs via ATPCO (pricing data source), but with NDC (the new XML standard), airlines can build their own APIs. Thus, giving more control of pricing, allowing them to adjust individual prices or change prices. Airlines can also create their travel package offers and personalize it to their customers.
  • Ancillary products and services Due to EDIFACT (Electronic Data Interchange For Administration, Commerce and Transport), airlines cannot include ancillaries (e.g. baggage insurance, onboard food) in offers. With NDC standardization, they will have the means to do this, giving them additional profits.
  • Less dependent on Legacy Passenger Systems (PSS) Most airlines utilize PSS that contains reservation info, fares, and schedules. The current system exhibits poor performance and lags in modernization. NDC uses airlines’ private interfaces and presents data stored in PSS databases for greater efficiency.

It will be accurate to say that NDC holds the promise of accelerated innovation in the travel industry. It is a significant change in the way travel is currently sold and purchased. Serving as the conduit for innovation, NDC improves industry collaboration and gives travellers a choice, in addition to added customer satisfaction. The IATA has stated that it wants 20% of sales with a group of airlines from the “Leaderboard” to be powered by NDC by 2020. Enforcing security and robustness of the technology will remain a challenge, given authentication issues that exist.

Infogain under its Travel & Hospitality practice works with the leading airline solution providers in the travel industry.


Infogain deploys and integrates RPA platform to Google Cloud, providing a robust platform for cognitive and on-demand automation

Client Background

Our client is a market leader and disruptor in the accommodation marketplace. They provide vacation rentals through an online solution that manages 400 million guest arrivals and nearly 2 million guest stays per night in 191 countries.

Business & Technical Challenges

The client’s listing creation process was manual, time consuming and not in line with the speed with which their business had been growing. This was negatively affecting their customer satisfaction and the rate of capturing revenue and market share.They engaged Infogain to hasten their listing process by using automation and therefore, increase the activation rate of their listings.

  • Disparate system that lacked a centralized single version of truth for the data
  • Delays and duplicate property listing requests due to lack of communication and transparency
  • Poor quality of listing data, resulting in a lower activation rate for new listings
  • Lack of scalability due to current system unable to handle large volumes of newly created listings

Download the case study to read about Infogain’s approach to resolve these challenges and benefits that resulted from it.

Infogain provides AMS driven by certified transition experts taking complete ownership of client’s core product

The Client

Our client is a leading global partner for integrated experiential marketing solutions for live
engagements including expositions, conventions, corporate events and exhibitions. They help brand
build powerful experiences to drive discussions and decisions.



Business & Technical Challenges

To achieve business growth and operational efficiency, the client required a strategic technology
partner to help them transition their monolithic integral business application. The current application
was inadequate for existing operations, and they wanted a partner to operate, enhance and
subsequently help them phase out the application. Key pain points included:
Breakdown down of application during major events/ peak load
Performance Issues
Lacking auto scaling features

Infogain is One of the First to Deploy and Integrate Automation Anywhere RPA Platform to Google Cloud for a World Leading Digital Hospitality Marketplace

Los Gatos, CA, April 9, 2019: Infogain, a leading provider of technology solutions and partner to Automation Anywhere, a leader in Robotic Process Automation (RPA) services is pleased to announce the successful deployment and integration of the Automation Anywhere platform with Google Cloud for a leading digital hospitality company. This achievement gives the client a robust platform for cognitive and on-demand automation.

Infogain manages a large number of property listings for the client. Property agents had the task of gathering new property information manually which was not only time consuming but also error-prone. To resolve these challenges, Infogain, working in partnership with Automation Anywhere, designed an intelligent Bot that utilizes Google Cloud’s AutoML Vision Object Detection APIs which automatically identifies amenities by looking at the pictures available publicly. After the Bot gathers the info, the agent adds pricing and basic information to complete the listing. The API ‘intelligent’ Bot helped double the listing activations and reduce the turnaround time by 70%.

“Automation Anywhere on Google Cloud enables our clients to take advantage of the industry-leading RPA capabilities of Automation Anywhere and the AI and on demand services of Google Cloud, to provide a comprehensive automation platform that drives business value in the cognitive era,” said Gans Subramanian, VP & Global Head of Digital Experience & Insights.

“This is not just a validation of our Digital Workforce Platform’s extensibility and openness, but also a great example of how RPA + AI can fundamentally take automation to the next level,” said Abhijit Kakhandiki, SVP Products & Engineering at Automation Anywhere. “The customer is automating almost 100% of the listing process while improving their cycle time, but more importantly, preparing to tackle ten times the number of transactions next year.”

Infogain’s Automation practice consists of 150+ trained and certified developers, including analysts, process experts, modelers, architects, developers and data analysts. The team has deployed over 350 bots to the technology, retail, travel, and insurance industries. We provide start-up kits for RPA fitment and adoption, reusable DevOps based automation framework, build development, bot testing, build CoE and bot support.
About Automation Anywhere

Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere’s enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, AI and embedded analytic technologies. For additional information, visit

About Infogain

Infogain is a Silicon Valley headquartered company with expertise in software platform engineering and deep domain skills in travel, retail, insurance and high technology. We accelerate the delivery of digital customer engagement systems using digital technologies such as cloud, microservices, robotic process automation and artificial intelligence for our clients. For more information, visit


For more information, contact:


Cathy Chandhok

VP – Marketing

(408) 355-6028



CMR Technology Trends 2019 | Infogain In News

CMR’s Technology Trends Dossier 2019 is a comprehensive and sweeping view of the transformative technologies that will shape the way enterprises operate in the next 2-3 years and specifically in 2019. Infogain participated in giving their views and focus on the T&H Industry.

Download the Report to read in detail: CMR-Technology-Trends-Dossier-2019

Infogain’s inputs by Srinivasan Manickam, Principal Business Advisor, Infogain Corp Industry: IT

Industry Focus: We are beginning to transition into an interesting age in travel and hospitality. Unlike before, products are getting re-architected not because the underlying technology is obsolete, but our understanding of customers Is obsolete! The constantly on-the-move, always-on generations of guests and travelers is necessitating a wide variety of innovations in the areas of Augmented Reality, Robotic process automations, chat-bots and voice technologies, all underlined and enriched by over-arching Machine Learning and AI. Tech innovations such as Reinforced Machine Learning enables a system to learn by reward-punish mechanism, will be bringing in greater impacts in the travel tech.

Our Focus: Specifically, our clients are interested to have more insights into their guests and connect it with a 360 perspective of operations. Improving guest touchpoint, more relevant upsell-cross-sell , better personalization and laser focus in bringing in Next Gen operations without needing to cut corners.


Platforms & Cognitive: Transforming QA Engineering Technologies, Roles & Expectation

Infogain, in partnership with IDC, hosted a roundtable for a select group of CXOs, senior executives and IT leaders on October 18 in Dallas. This exclusive group of executives shared the ways in which they are driving technology-related initiatives within their organizations.

It was an extremely constructive event as participants, including Infogain’s solutions leadership, discussed key topics including QA Transformation, the benefits of test automation, cognitive technologies, enterprise adoption, and industry trends. In addition, participants brainstormed challenges and shared success stories.

Peter Marston, Lead Analyst at IDC gave the keynote presentation and was also the moderator of the roundtable.

Below are central takeaways from the event.

      I.Preparing for the next generation of QA

Peter Marston’s keynote presentation provided an overview of the impact of automation on QA and enterprise business value. Automation = speed and dramatically reduces the time of business processes while increasing the utilization of storage, systems/servers to 80% of capacity. Automation also reduces the time responding to an event-driven situation such as a security breach, a product recall or competitive situation effectively enhances risk management.

Marston’s presentation prepped the roundtable for a lively discussion as he asked participants to consider how their businesses will change in the next 5 years:

  • How many ‘distinct/unique’ business applications now and in 5 years?
  • DevOps strategy and capabilities?
  • Architectural Preferences?
  • Deployment of Releases?

Marston’s conclusion: QA will grow more complex in the future, but there are ways to be successful as QA evolves.

Marston also urged IT leaders to:

  • Identify their future QA state
  • Assess internal capabilities, gaps, and maturity levels
  • Establish, cultivate, and groom your partner ecosystem
  • Explore next-generation services contracts
  • Adhere to best practices.

    II. Mitigating risk in tomorrow’s software architecture

Vikas Mittal and Nishith Mathur, solutions leaders for Infogain, followed Peter Martson’s presentation, digging deeper into the future of QA by sharing Infogain’s strategy for the future. They raised the importance of thinking of QA as an enabler of Customer Satisfaction rather than mere “Defect Finding”.

What is holding businesses back?  The pace of application delivery demands has accelerated, so QA organizations need to ensure proper test case coverage across functional, regression, usability, integration, performance and security testing.

Advanced testing frameworks and toolsets coupled with data analytics offer the best solution to meet this need:

  • BOTS for automating Test Infrastructure & Test Data
  • A Test Automation Engine

This is the framework of Infogain’s Unified Automation Platform (UAP), an advanced test automation framework designed with Agile and DevOps development frameworks.

Through Infogain’s UAP platform, BOTS and Test Automation achieve:

  • 50%-80% reduction in annual regression spending
  • Adding Intelligence to Test Automation reduces spending by another 50%.

What is the key to design of a successful intelligent design? Frame and address the challenges:

Vikas and Nishith’s s presentation was followed by examples of Infogain’s UAP in action.

One of our clients is a leading technology solutions provider to the nearly US$8 trillion travel industry, and the world’s largest provider of airline and hotel technology. Their challenge? The continuous growth of test cases and frameworks, tools and technologies, led to regression suites that were hard to scale, costly to maintain and slow to execute.

Infogain’s UAP was implemented and achieved increased regression coverage, a 50% reduction in execution time with quicker execution time at lower costs and minimally invasiveness to existing investments, and the key achievements being:

  • Mainframe monthly regression duration was reduced from 2 weeks to 5 days
  • Effort was reduced from 1,400+ hours to 321 hours

Above all, with the addition of Intelligent test automation, UAP and test framework are scaling to Next Gen Platform needs:

  • MicroServices Testing
  • DevOps Ready
  • Contract Testing
  • Standardization of test data, expandable across platforms (Golden Data set versus local data)

Infogain’s Quality Assurance solutions combine automation with intelligence to help enterprises deliver products that are error-free and in line with customer expectations. Our Agile approach enables organizations to achieve speed, efficiency, and accuracy while adopting a proactive approach to development. Learn more about Infogain’s UAP platform here.

Contact us today and learn how we can help reduce costs and deliver a better-quality product with Infogain’s UAP framework.

Microservices: 5 Challenges and How to Solve Them

By : Mohit Kumar Mittal | Senior Architect and Hemen Goswami | Vice President


Microservice is an architecture that has been gaining traction in the past few years. MSA (Microservice Architecture) defines an application as a program composed of loosely coupled services. This comes with lots of challenges that we must solve up front.  Below are some such common challenges, patterns to solve, and some potential technical solutions.

Challenge #1: Service Discovery and Registry

Microservices is an architecture style for distributed computing. An application is composed of multiple fine grain independent services that communicate over a network. To use a service, the consumer needs to know its specific network location. This is an issue that will grow even more complex if the network location of services keeps changing.

Some examples of consumers of services are external clients like Mobile App, API Gateway and other (Micro) services.

Recommended Solution

System designers should implement a service Registry and a database of all the services network locations. They can register services themselves or by way of a third party to a common registry. Consumers can use this service registry to dynamically discover network locations of services.

Technical Implementation

Netflix Eureka service registry, Kubernetes Service

Challenge #2: Unified Access of Services

In Microservices architecture, there can be multiple services and multiple consumers. Different consumers may require different services—for example, Mobile App may need to display fine grained information, while web-based applications may need to render coarse grained information.

On top of that, services may be using different protocols like JMS or REST etc. In order to simplify services access, there needs to be a unified access mechanism.

Recommended Solution

A potential solution to this concern would be to implement an API gateway as a single-entry point for all services. All the consumers will call API gateway and API gateway should route them to their required services. Additionally, API gateway can provide services like “Aggregation of Services”, “Security”, “Metering” etc.

Technical Implementation

Spring Cloud Zuul, Amazon API Gateway, Apigee

Challenge #3: Authentication and Authorization

Security is a key aspect in Microservices.

Recommended Solution

Implement a common and centralized authentication service. This service will allow all the consumers to get authenticated before seeking a services access. Individual services should be responsible for the authorization of its consumers.

Technical Implementation

oAuth, JWT

Challenge #4: Logging and Debugging

In a Microservices architecture, there can be use cases that span across services. In a scenario in which each service generates its own logs, it would be nightmare for a developer to troubleshoot a bug, as he/she would have to aggregate all the services log and analyze manually

Recommended Solution

One could instead implement a common logging service, wherein each service can use this service to write logs.

Technical Implementation

Elastich Serach, LogsTash, Kibana (ELK)

Challenge #5: Configuration

Configuring services is an added complexity in Microservices. Since each service is independent, it must be configured separately. This will make it difficult to run applications in different environments without making adjustments. Configurations can be anything like DB Credentials, Environment Variables and Network Locations.

Recommended Solution

Implement a common/centralized configuration service. This service can be backed by a common configuration repository so that all services can request this service to read configurations.

Technical Implementation

Spring Cloud Config Server , kubernetes configmap

Increased personalization with digital itinerary program implemented at luxury travel organization

The Client

The client is one of the world’s leading travel organizations providing tailor-made luxury holidays and has won over 170 awards for its holiday services. The client currently offers the widest range of travel products with a huge choice of holidays, from tailor-made itineraries to escorted tours throughout the world.

Business and Technical Challenges that warranted a Digital Itinerary Program

  • Need to introduce contemporary technologies into core business and anticipate changing market demands to remain competitive.
  • Need to improve customer experience for the niche customer segment, highlighting personalization as a key differentiator.
  • Provide customers an opportunity to seamlessly interact with their store teams nationwide and later expand the similar experience to other platforms including mobile.
  • Challenges in offering both traditional “brick-and-mortar” and web based services. The client faced various challenges pertaining to application integration and business workflows such as:
    • Upscaling AS/400 mainframe environment
    • Setup of an exhaustive integration framework to connect peripheral systems with mainframe
    • Change Management
    • Rapid technology enablement of their personal
      travel experts