When your customers have a problem with a product or service, they look for answers beyond the traditional call center, by accessing their mobile devices, social media and other digital channels. Companies are often challenged to maintain consistent and exceptional services in this increasingly omni-channel environment. According to Oracle’s Customer Experience Impact report, 86% of customers will pay more for a better customer experience, and by 2020 customer experience will overtake price and product as the key price differentiator. Enterprises that adopt the modern digital customer service center achieve higher customer satisfaction and loyalty, increased agent productivity and measurable results. Infogain’s Digital Customer Service Center solutions focus on agile automation with Infogain’s UAP framework. We provide micro-services based on platform integration, along with accelerators for mobile and web applications powered by DevOps engines. Our services include:
Our Oracle Knowledge Management (OKM) and Oracle Knowledge Advanced practice integrates knowledge solutions with CRM applications including Oracle Service Cloud/RightNow, Salesforce Service Cloud, Siebel and more. In addition, you can easily and efficiently access knowledge content using self-service portals equipped with Infogain’s SmartSearchML technology. Features include:
Infogain’s mobile-convenient Customer Experience Center provides a single, web-services-based, integrated native iPhone and Android-based application. With this integration, you can initiate any type of interaction by simply swiping and clicking your smart phones. With iOS and Android mobile applications, connected to access knowledge bases, you can:
In today’s environment, It’s important for companies to always be responsive and drive positive customer experiences. In addition to our expertise in Oracle Sales Cloud and Salesforce Service Cloud, we provide:
Our teams have installed over 100 CRM project installations for Fortune 500 clients worldwide. Our omni-channel powered customer experience center helps you to move seamlessly from one channel to another, without repeating the inputs from previous interactions. We empower our customers with multiple interaction channels including:
Our customer experience center is content-rich, in addition to containing context sensitive information. With CMS technologies, we to create, save and distribute multi-media based information on product installation, product maintenance and how-to guides. We utilize the many Content Management System (CMS) technologies including:
You can uncover powerful information about your customer by diving into the data from your customer experience interactions. The latest digital customer facing innovations, including video text, social media; and voice apps such as Alexa, Hey Google videos and Siri offer a wealth of new insights from customer interactions. Benefits for partnering with our team include:
When designing and implementing strategies for digital customer communities, we take into consideration the purpose and target audience. Our development strategies are driven by gamification, personalization, predictive personalization. We are thrilled that our Mobility team developed the first mobile implementation for the Lithium platform. Our Lithium services include:
Implementations and Upgrade Services:
Lithium Mobile Implementation Services:
Search Management Services:
More than 20yrs of experience, delivered over 100 CRM project
More than 20yrs of experience, delivered over 100 CRM project
Established Oracle service provider for 30 years
Established Oracle service provider for 30 years
Infogain has established Automated Testing, Digital Dashboard (iPMO) and ready-made frameworks for faster go-to-market.
Infogain has established Automated Testing, Digital Dashboard (iPMO) and ready-made frameworks for faster go-to-market.
Serviced 24 of the Fortune 500 Clients.
Serviced 24 of the Fortune 500 Clients.
Testing, RPA, Mobility, Usability Engineering and Analytics Center of Excellence- developing and researching on new solutions for clients.
Testing, RPA, Mobility, Usability Engineering and Analytics Center of Excellence- developing and researching on new solutions for clients.
More than 20yrs of experience, delivered over 100 CRM projects
Established Oracle service provider for 30 years
Infogain has established Automated Testing, Digital Dashboard (iPMO) and ready-made frameworks for faster go-to-market.
Serviced 24 of the Fortune 500 Clients
Digital Customer Services Center of Excellence, continuously developing and researching new solutions for clients.
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