Mobility

Infogain’s mobile-convenient Customer Experience Center provides a single, web-services-based, integrated native iPhone and Android-based application. With this integration, you can initiate any type of interaction by simply swiping and clicking your smart phones. With iOS and Android mobile applications, connected to access knowledge bases, you can:

• Participate in customer communities
• Initiate diagnostic trees through visual IVR
• Connect through chat, phone and email channels as needed

Customer Relationship Management

In today’s environment, It’s important for companies to always be responsive and drive positive customer experiences. In addition to our expertise in Oracle Sales Cloud and Salesforce Service Cloud, we provide:

• Knowledge management solutions
• Customer communities
• Multi-media content management
• Big data-based analytic solutions

Omni-channel

Our teams have installed over 100 CRM project installations for Fortune 500 clients worldwide. Our omni-channel powered customer experience center helps you to move seamlessly from one channel to another, without repeating the inputs from previous interactions. We empower our customers with multiple interaction channels including:

• Mobile
• Email
• Chat
• Social Media
• Web

Content Management System

Our customer experience center is content-rich, in addition to containing context sensitive information. With CMS technologies, we to create, save and distribute multi-media based information on product installation, product maintenance and how-to guides. We utilize the many Content Management System (CMS) technologies including:

• Oracle Knowledge Management
• SharePoint
• Adobe Experience Manager and more

Analytics and Business Insights

You can uncover powerful information about your customer by diving into the data from your customer experience interactions. The latest digital customer facing innovations, including video text, social media; and voice apps such as Alexa, Hey Google videos and Siri offer a wealth of new insights from customer interactions. Benefits for partnering with our team include:

• Innovation Lab in Silicon Valley
• Industry-driven analytics approach
• Expert analytics strategy and technology

Digital Customer Communities

When designing and implementing strategies for digital customer communities, we take into consideration the purpose and target audience. Our development strategies are driven by gamification, personalization, predictive personalization. We are thrilled that our Mobility team developed the first mobile implementation for the Lithium platform. Our Lithium services include:

Implementations and Upgrade Services:

• Strategy & roadmap, Pre-implementation & preparation, Managing new Lithium upgrades and Migrating from Jive-X to Lithium

Lithium Mobile Implementation Services:

• Lithium mobile app strategy, Lithium mobile UI designing, Lithium mobile app development, and Lithium Design and Development Services

Search Management Services:

• Machine learning based SmartSearch and Chabot integration, maximizing Lithium