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Sales And Service Transformation Solutions: cEngage

Design an end-to-end customer service experience

You don’t have to provide a game-changing solution to a global problem—just superior customer service design. As a global high-tech consultant with multiple industry firsts—from the first-ever Oracle Knowledge Advanced implementation to the first implementation of a mobile Lithium platform, our heart is in helping our Silicon Valley colleagues achieve serious sales and service transformation.

We work closely with many Silicon Valley companies to help them achieve the return on investment they should be getting after spending an average of $40 billion a year on sales processes.

When you partner with us, you can expect:


  • The transformation of products into service—providing service between touchpoints that leads to a holistic customer experience.
  • A deeply connected, next-generation customer service center that integrates third-party platforms, social, mobile and analytics technologies.
  • Salesforce Service Cloud and Oracle Service Cloud implementations that align with your business processes, increase ROI, heighten user satisfaction and rely on best practices.
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Sales Transformation Solutions

cEngage

Strengthen your brand and design an end-to-end customer experience, without silos, so your customers don’t have to design their own. Leverage Infogain’s proprietary application to:

  • Identify current gaps in customer engagement centers and potential solutions with our advisors.
  • Exceed millennial expectations through personalised, omni-channel engagement.
  • Deliver consistent quality service by empowering agents with the right information at the right time through SmartSearch, up to 90% search relevancy.
  • Gauge customer sentiment and prevent a PR crisis through “always-on” social listening.
  • 32% more effective sales and operations- optimize cost of operations by enhancing productivity and empowering agents through superior search, machine learning and AI technology.
  • 46% improvement in customer service; 50% reduction in call time; and 5%-10% increase in upsell/cross-sell.

Salesforce for High-Tech

Infogain helps you define and implement your CRM vision. Our deep understanding of Salesforce implementations combined with relevant partnerships, processes and industry expertise highlight issues and opportunities, so you can integrate Salesforce into your system landscape.

  • SFDC strategy: Align your SFDC implementation to your business goals and objectives. Plan and define a roadmap for ramp up on SFDC.
  • Business outcome driven implementation: Drive higher sales through a finely tuned sales process. Adapt successful sales pursuits into standard sales process.
  • Agile implementation and maintenance: Rapid deployments starting at less than 3 weeks to complete go-live in 16 weeks. Project management tools and processes built on the Salesforce.com platform. Shared services model for support

Infogain Advantages

International Leader

Service more than 24 Fortune 500 companies, and 10+ Silicon Valley companies.

International Leader

Service more than 24 Fortune 500 companies, and 10+ Silicon Valley companies.

Experience

100 plus completed CRM project implementations

Experience

100 plus completed CRM project implementations

Oracle Gold Partner

Oracle Gold partner working closely with Oracle’s sales and development teams.

Oracle Gold Partner

Oracle Gold partner working closely with Oracle’s sales and development teams.

Cost of Ownership

Cost-effective and efficient solutions

Cost of Ownership

Cost-effective and efficient solutions

Customer Satisfaction

90% plus customer retention rate for more than 5 years

Customer Satisfaction

90% plus customer retention rate for more than 5 years

  • International Leader

    International Leader

    Service more than 24 Fortune 500 companies, and 10+ Silicon Valley companies.

  • Experience

    Experience

    100 plus completed CRM project implementations

  • Oracle Gold Partner

    Oracle Gold Partner

    Oracle Gold partner working closely with Oracle’s sales and development teams.

  • Cost of Ownership

    Cost of Ownership

    Cost-effective and efficient solutions

  • Customer Satisfaction

    Customer Satisfaction

    90% plus customer retention rate for more than 5 years

Digital & High Technology Insights