Support Function Executive (Standard) with skills Administration Operations, Administration Operations, HR Operations, Talent Acquisition, Administration Operations, PMO, Sales, Account Management, Sales Operations, Finance Operations, Quality Management, Quality Management for location Bangalore, India
ROLES & RESPONSIBILITIES

Required Skills: Account management, entry level program or project management, Excel, attention to detail, night shift experience, entry level finance or accounting, excellent written and spoken communication skills.

Nice-to-have Skills: Power BI, advanced Excel, contract & procurement experience

Brief:

This position will be a pivotal cross functional admin/PC role supporting three core organizations within Microsoft. Your responsibilities will involve the management of requests from these orgs, management of each org’s unique tracking tools (excel workbooks), management of the collective vendor pool and their compliance with Microsoft policies, management of supplier change requests, management of purchase order (PO) or contract submission and appropriate tracking. There is a high volume of communication with internal stakeholders and executives to either find out the current status of an item or communicate the same outwards.

Detail:

Purchase Order & Contract Management: There are two different processes for managing these today, both requiring tracking through completion and entry/record keeping within workbooks that drive reporting and audit views. The current run-rate is around 10-30 requests per month, with close to 300+ in Q4. There are organization’s internal portals used to create, submit, and view these orders and contracts. In addition to this there are redundant workbooks in use for collecting key information points.

Purchase orders are typically opened for the fiscal year, however, with telecom spend there is a variable element to the costs that land on our purchase orders. At the end of the first quarter we need to begin tracking costs against the purchase orders month over month, and extrapolate a trend to determine whether we will be funded through the end of the year or whether a purchase order will need to be extended. We manage around 300+ purchase orders per year.

Vendor Management: The business relationship with Microsoft is based on a supplier having a profile within Microsoft’s internal systems. These profiles rely on active supplier engagement to keep current and valid. The scope of work we support can’t afford vendor ID’s falling out of compliance and we play an active role in monitoring compliance expiration dates. In addition, there are occasionally changes needed where supplier admins need to be updated or new suppliers need to be set up. Our role is to monitor and facilitate smooth business continuity with these suppliers. We manage over 100 vendors.

Ad-hoc inquiries: Over time, you will become familiar with how all of these separate workstreams interconnect and begin developing an understanding of Microsoft’s financial structure, including internal order numbers, company codes, profit centers, and more. Some requests will not fall neatly into the above categories and will lean on comfort in the general space, such as producing a summary view, report, etc

 

EXPERIENCE
  • 4.5-6 Years
SKILLS
  • Primary Skill: Support
  • Sub Skill(s): Administration Operations, Administration Operations, HR Operations, Talent Acquisition, Administration Operations
  • Additional Skill(s): PMO, Sales, Account Management, Sales Operations, Finance Operations, Quality Management, Quality Management
ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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