Role Responsibilities:

- Responsible for overseeing activities related to Azure Cloud specific to Azure PAAS/ Linux support.

- Work effectively with the clients, users, and senior managers.

- Participate in projects related to responsibilities; may serve as a technical project lead on occasions.

- Recognize problems, develop recommendations and solutions, and oversee correction within assigned specialty.

Selection, development, retention, interviews, appraisals, and identifying training needs for staff.

- Should be working with massive scale multi-cloud environment and will take part in deployments, upgrades, incident, problem & capacity management functions.

- Should work on production & non-production environments to ensure all services are running reliably & securely.

- Day-to-day operational support of product infrastructure on major public cloud services.

- Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.

- Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome.

- Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.

- Good knowledge and practical experience on Azure PAAS services.

- Should have prior knowledge of Azure security and compliance standard and is able to create solutions in adherence with the above.

- Should be able to manage Azure subscription with optimized costs and provide Azure specific solutions.

- Good understanding of IaaS and PaaS architecture.

- Knowledge and experience in cluster building based on Kubernetes.

- Experience in Linux system administration (Red Hat, CentOS, Ubuntu) &Linux server Patching.

- Troubleshooting the server issues like configuration issues.

- Experience in build or support of highly available solutions with Linux platform.

- Knowledge and experience in scripting and programming languages (bash, Python, Go)

- Experience with using IT service management tools (e.g.- ServiceNow)

-- Ticket queue management and resolve ticket with agreed SLA/SLO

- Experience creating technical architecture document and SOP creation for operation.

- Collaborate with internal and customers for troubleshooting incidents and adhere critical incident procedures.

- Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.

- Responsible to communicate customer on project status reports and dashboards meeting agendas and minutes and executive reports.

- Should able to extend the shift hours during outages/ Critical Incidents

- Proactive and self-motivated, committed to achieving deadlines, meeting SLOs, and producing results

- Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills

-- Must Have Skills: Microsoft Azure Architecture

-- Good to Have Skills: PowerShell, Python, Terraform, Any other cloud knowledge

-- Key Responsibilities: Familiarity with Azure IaaS, PaaS, SaaS, and Container services.

-- Technical Experience: Experience with public cloud architectures, pros/cons, and costing considerations.

-- Hands-on experience of Azure services: Azure Kubernetes Service, App Service, App service Plan, Application Insights, Event Hub, Function App, Key Vaults, LAW, Service Bus, Storage Account, Batch Account, Networking, Linux virtual machines, Autoscaling, ARM Templates.

-- Certifications: Must have AZ 900, AZ 305 certifications