Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Pune, India
ROLES & RESPONSIBILITIES

 

JOB DESCRIPTION: Senior Enterprise Application Support Engineer

CLASSIFICATION:  Exempt

JOB SUMMARY


As a member of the Enterprise Technical Services team, a Senior Enterprise Application Support Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing expert-level support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of managing and supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES


·       Design, implement, and maintain enterprise applications to ensure optimal performance, security, and scalability

·       Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization

·       Provide expert-level support for enterprise applications, addressing and resolving complex technical issues

·       Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly

·       Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement

·       Implement performance optimization strategies to enhance the overall efficiency of enterprise applications

·       Lead incident response efforts for Enterprise Applications, including root cause  analysis and the implementation of corrective measures to prevent recurrence

·       Develop and maintain incident response plans and documentation

·       Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications

·       Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices

·       Provide training and knowledge transfer to junior support staff

·       Identify opportunities for process improvement and automation to enhance the efficiency of application support operations

·       Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions

 

REQUIRED SKILLS AND ABILITIES  


  • In-depth knowledge of Confluence and Jira administration, customization, and optimization.

  • Familiarity with the Big Picture plugin for Jira and its integration with project management processes.

·       Experience with open-source CRM application configuration and support.

·       Familiarity with the support of Confluence and Jira database layer.

·       Experience with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred.

·       Ability to troubleshoot operational performance issues

·       Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog

·       Ability to effectively manage multiple tasks and projects simultaneously

·       Demonstrated ability to adapt quickly to changes in workload demands to support the business

·       Demonstrated ability to stay focused on projects from inception to completion

·       Ability to effectively prioritize workload based on urgency levels and short timeline

·       Ability to communicate system related issues and resolutions properly and effectively

·       Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting

·       Ability to work well independently and collectively in a collaborative environment

·       Ability to recognize when to escalate unresolved issues to the appropriate channels

 

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS


·       Bachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred

·       Proven experience (8+ years) in supporting enterprise-level applications in a senior or lead capacity.

Relevant certifications such as Atlassian Certified Professional (ACP) are highly desirable.


 

EXPERIENCE
  • 6-8 Years
SKILLS
  • Primary Skill: Application Support Engineer
  • Sub Skill(s): Application Support Engineer
  • Additional Skill(s): Application Engineer
ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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