Drive productivity and customer satisfaction

Give your employees quick access to information that’s easy to understand and use with Infogain Knowledge Management offerings. We leverage AI to provide fast, easy access to the most relevant, accurate information, reducing search time and empowering legendary customer service.

Ensure a single source of truth

Simple natural language searches give your people fast access to accurate, relevant information, no matter where it resides. Our services create trusted Knowledge Management environments that include powerful authoring tools.

ANSWER QUESTIONS ONCE

Adding information to workflows shortens searches and stops people from asking the same questions over and over. Our KM solutions share the information that your people need as they need it.

BETTER ONBOARDING

Get new employees up to speed by providing the information they need quickly, easily, and all in one place.

KEEP PEOPLE UP TO DATE

Share critical information on releases, updates, fixes, and other changes—and verify that people have seen it.

EGAIN PARTNERSHIP

eGain modules enable clients to support call center agents and internal HR and IT help desks with KM, messaging, omnichannel, Virtual Assistant, and Guided Assist. Users can find information quickly and be guided through multi-step processes.

ORACLE PARTNERSHIP

Oracle KM offerings have a powerful natural language search capability and sophisticated authoring and approval workflow process. Infogain has over 10 years’ experience implementing Oracle’s largest and most complex KM systems.