Powered by a highly resilient network

Infogain provides end-to end services for engineering, monitoring, operations, and service management for large scale highly resilient networks.

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End-to-End Network Services

Our Network Management services provide end-to-end expertise and capabilities encompassing network strategy, planning & design, deployment, automation, monitoring, service operations, and service management.

Network Strategy

Expertise to create a comprehensive strategy focused on full network utilization, low maintenance costs, and scalability.

  • A roadmap for the evolution of network and services including hardware upgrades to support 100G, Dense Wavelength Division multiplexing technology, and fiber optics patch panels and cables.
  • Portfolio planning that includes data center audit and circuit migration to reduce maintenance costs.
  • Network availability models ensuring scalable networks with high availability and redundancy.
Network Planning & Design

Network Planning & design from the ground up including:

  • Traffic and demand analysis
  • Corporate network planning and design
  • Data center rack deployment and installation
Network Deployment

Responsible for all aspects of the network deployment, ensuring the highest-level equipment and installation, including:

  • New data center rollout
  • Hardware installation
  • Capacity augments
  • Circuit migration
Network Automation

End-to-end automation of Network operations including:

  • Service Orchestration- keeping up with the paradigm shift from SNMP to device APIs and Zero Touch Provisioning (ZTP)
  • OpenFlow-based SDN
  • VNF Workload Placement
  • Controller networking- deploy network controllers via NETCONF and RESTful API
  • Disaggregation- deploy bare-metal (white box) switches
Network Monitoring

Monitor, maintain, and optimize network operations with systems to detect, isolate, and resolve problems as they happen, while also preventing recurring incidents and minimizing impact. Network monitoring capabilities include:

  • Real-time network performance monitoring system and related methods
  • Data center network manager system implementation
  • Fault, incident, problem, and change management
Customer Care Services

Provides the highest-level customer care to ensure faster turnarounds for customer requests, queries, & complaints.

  • Customer queries and complaint management
  • Number administration and number portability services
  • Technical helpdesk
  • Customer interface management
Service Fulfillment

End-to-end service fulfilment including:

  • Order entry, verification, and validations
  • Service configurations and activations
  • Resource management allocations & service provisioning
  • Service management – add, modify, or delete
Service Assurance

24×7 teams to ensure smooth network including:

  • Service problem management
  • Remote diagnosis, troubleshooting, and tech support
  • Data quality/integrity management and reporting
  • QoS/SLA management and reporting

Support network billing with services including:

  • Product service configurations and tariff management
  • Service usage management and examination
  • Billing, collections, query, and dispute management
  • Revenue assurance, analytics, and assurance