The global pandemic has compelled the average traveler to think twice before traveling and staying in hotels. This poses new challenges for the hospitality sector in creating memorable, hassle-free experiences for travelers.
Our domain leaders Rohit Nagpal (Senior VP and Global Head - Travel, Hospitality and Retail) and Srinivasan Manickam (Solutions Lead - Travel and Hospitality) have mapped the customer journey in hospitality by outlining what travelers can expect at each stage – from research and booking to post-stay – for the next six months. We see a greater use of technology today in hospitality than ever before, with rapid adoption of newer technologies.
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