“Today is the age of customization and personalisation. So,you should know your customer before you develop a product for him or her. You should understand the challenges before presenting a solution to win the game.”
Aloke Ghosh, the CFO of San Francisco, USA-head-quartered IT consulting company, swears by simplicity. The financial executive with over two-and-a-half decades of experience in the industry believes that technology can make both life and work simpler and lead to growth and progress.
Steering the financial segment of Infogain, Mr Ghosh is of an ardent view that empowering people can work wonders in any organisation. In fact, in his earlier stints with Blue Star Infotech, Tech Mahindra, Mahindra Holidays and Reliance Global Communications, Mr Ghosh maintains that he has always empowered his team and seen those organisations posting big gains.
It is the same principle of playing as a team that has placed Infogain among the leading IT consulting companies. Infogain, which last year received a Rs 403-crore funding from private equity firm ChrysCapital, provides front-end, customer-facing technologies, processes and applications that lead to a more efficient and streamlined customer experience for enterprises in the USA, Europe, the Middle East, Asia-Pacific and India. Offering a range of solutions to retail, insurance and travel and hospitality verticals, among other, Infogain specialises in areas, such as software product engineering, digital service automation and mobility. A Gold-level partner of Oracle, Infogain has a customer retention rate of more than 90 per cent over a five-year period.
As the CFO of Infogain, Mr Ghosh has put in place best global practices at his IT company. An associate member of the Institute of Company Secretaries of India and fellow member of the Institute of Cost Accountants of India, Mr Ghosh was selected as one of the country’s top-100 CFOs by the CFO Institute for two consecutive years. Sharmila Chand catches up with the Infogain CFO to get an insight into his management skills and business acumen.
I have worked with many global corporations in leadership positions, and there are many crucial turning points in my career. The one that I think has really paved the growth path is my tenure with Tech Mahindra for six years. The company grew exponentially during that phase, which gave me immense exposure to multiple roles, helping me grow professionally. I also played a crucial role in Tech Mahindra’s IPO. I worked with some of the most prominent industry leaders who mentored me and helped me grow in my career path.
Secret of your success
Patience and my ability to think clearly in a cool mind even in critical situations.
Your philosophy of work
Focus on your core task, empower your team, and delegate responsibilities.
Any person you admire
Steve Jobs, a great visionary of our time who taught us how to think differently and bring value to our customers
Your favourite books
I love to read books of Jhumpa Lahiri and Amitabh Ghosh as I can relate a lot to them. Both of them are Bengali authors and write about the dilemmas of Indian migrants to the US or the UK.
Your fitness regime
I take walks and go to gym.