Customer service is a guidance provided by an organization to its customers before, during and after the completion of a task. Customer service is all about exceeding the needs of the customer beyond simply selling a product, solution and service.
Customer service is one of the most defining aspects of a relationship with the customer. In a globally distributed world, customer service can be managed via email, phone, social media and other virtual modes or by meeting a customer in person. Read more of what Rajiv has to say about the opportunities for customer service in the IT industry.