National Specialty Retailer Reduces Costs and Achieves Greater Efficiency with AMS-Shared Support Services from Infogain — Engineering Business Outcomes | Infogain
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National Specialty Retailer Reduces Costs and Achieves Greater Efficiency with AMS-Shared Support Services from Infogain

  • Industry : Retail
  • Service : Digital Transformation
  • Type: Case Studies
National Specialty Retailer Reduces Costs and Achieves Greater Efficiency with AMS-Shared Support Services from Infogain Download Now

Solutions and Scope of Work

Infogain was already a trusted partner, having supported the client’s Oracle Retail Stores Solutions Suite (ORSS) applications and delivered various improvements including as Returns Management implementation and enhanced key customer and security-related functionality. Based on Infogain’s strong delivery, defined processes and pro-active initiatives, the client elected to expand Infogain’s responsibilities to include Oracle Retail Merchandising (MOM). The scope of work included:

  • Process improvements to reduce costly manual efforts that will lead to greater efficiency
  • Implementing onsite-offshore shared support service model for Retail Applications Maintenance Services
  • Leveraging Infogain’s CoE in Retail domain for to Database Administration

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