This IDC perspective showcases Infogain's global execution of robotic process automation (RPA) for an IT services client across 13 APAC countries. This includes use cases of desktop automation, process automation and considerations for cognitive automation and machine learning. This IDC perspective provides details on the business challenges, scope of work, methodology and implementation and indicates the cost savings and productivity gains achieved by task/process.
The network and datacenter services provider engaged with Infogain almost three years ago when its financial unit was looking to transform and optimize several financial and operational processes. The challenges faced were two fold:
- Finance resources across the Asia/Pacific (APAC) region were unable to optimize their time beyond deploying basic automation in Excel and were spending too much time doing repetitive, manual, and mundane tasks.
- In Hong Kong and South Korea, local teams required resources with greater financial expertise as they worked to maintain a high volume of monthly and quarterly closure activities
To read about the solutions that Infogain provided, download our case study.