The client is a wholly owned subsidiary of NTT Corp that had never previously used RPA.. They are a global leader in the Information and Communications (ICT) industry that provides IT Infrastructure Solutions & Services. They have established a global footprint with over 6,000 clients in more than 150 countries, servicing all industries.
The client’s financial unit was struggling with several process-related financial and operational issues. Financial tasks were repetitive and cumbersome, which left no time for focusing on value-added services. Additionally, the client lacked skilled resources due to a hiring freeze. They were challenged to get finance manpower to the Asian countries of Hong Kong and Korea. The client was in the process of evaluating RPA tools, ultimately purchasing a license for “Automation Anywhere.” In addition to automating services, the client needed a digital transformation partner that would also function as an extension of their business team across multiple countries.