The Dreamforce Ripple Effect: A 90-Day Plan for an Agentic Future

The excitement from Dreamforce 2025 may have quietened, considering the barrage of updates and announcements piqued many people's interests. However, a fundamental shift has begun.

The 'Agentic Enterprise' era has arrived, and it is more than just a trend. It's a new work model ushered in by the launch of Agentforce 360, where AI has evolved from a simple tool to use into an intelligent, round-the-clock collaborator.

For industry leaders and tech evangelists, the question is no longer about "What is an agentic enterprise?" but "How do we become one?"

From Dreamforce 2025 to an Agentic Enterprise Dream; Realized!

The plethora of announcements made by the CEO and the enterprising team at Dreamforce can be considered the building blocks of businesses in an era when AI is everywhere.

Unless you live under a rock or are held at the scruff of your neck for other reasons, the agentic enterprise topic has been spoken with a premium across boardrooms and other elevated business conversations.

In an agentic enterprise, AI elevates human potential, automates complexity, and delivers predictive intelligence across every department. The focus is on creating a hybrid reasoning capability where human insight and AI logic merge.

However, mere thought processes around hybrid capabilities without a plan will be a dream. Seizing this 'agentic enterprise' wave will require a straightforward, phased approach. A 30-60 to 90-day master plan will guide organizations in developing a cutting-edge, intelligent core, ensuring the move from inspiration to implementation.

The New Foundation: Tools and Talent

Aligning resources begins with setting the edifice and placing strong scaffolding. This new ecosystem requires thoughtful adjustments in budgeting and talent strategies.

To begin with, prioritize streamlining budgets for a phased deployment. While this may seem like an IT expense, it is a strategic investment in the future of your sales, service, and operational environments.

Secondly, focus on enhancing skills. The introduction of Agentic Script is instrumental in defining agent behavior and goes beyond basic prompts to orchestrating sophisticated, multi-step actions. The seamless integration of OpenAI's ChatGPT with the frontier model access in Salesforce is bound to open excellent agent training and system capabilities.

Most importantly, it is essential to understand the new toolkit, where Agentforce Voice will transform customer experience (CX) through remarkable human-like, conversational AI. Adding Agentforce Setup and Data 360 will supplement the creation of solid governance and efficient administration that manages workforce at scale.

Using the above-mentioned foundational steps, the 90-day plan begins with these milestones in mind.

The goal of the first thirty days (Month 1) is strategic experimentation, where test cases are built and initial data is gathered.

• Action: Assemble a cross-functional "Agentic AI" task force to identify two or three high-impact, low-risk pilot programs. These could use Agentforce Voice to handle specific service inquiries or apply Data 360 to an unstructured and siloed data set.
• Goal: Move from theory to practice. Test the technology, understand its immediate impact, and identify the champions who will lead the wider change management aspects. This phase is about learning fast, failing quickly, applying the learnings, and ensuring process refinement.

With successful and curated insights from your pilot, the next 30 days are dedicated to building the operational and cultural framework for a broader, global-based launch.

• Action: Refine your implementation plan by targeting training on Agentic Script for your power users and admins. Develop the change management and communication strategy to prepare people, clean data, and finalize the technical architecture.
• Goal: Create a "launch-ready" state where teams understand "why" the change is happening and "how" their new AI partner will augment their work, not just add to it.

This is where the ripple effect truly begins. The final 30 days (third month) are about enterprise-wide activation and establishing a permanent feedback loop.

• Action: Execute a full-scale roll-out to your priority teams. Once deployment begins, activate the reporting and analysis frameworks.
• Goal: Establish a new normal through reporting mechanisms and then improve it. Remember that the launch is not the finish line. Sustained analysis is crucial to understanding the expected gains in productivity and learning about how CX is improving. A data-driven analysis ensures your AI strategy evolves, your milestones are met, and your organization continuously capitalizes on its new agentic capabilities.

While Dreamforce 2025 may have provided the map, this 90-day plan serves as a compass to take big bets and stay in the game for the long haul. With this deliberate, phased approach, new technology will be adopted, and a more intelligent, agile, effective, and future-ready enterprise will emerge.

Are you interested in how this 90-day plan can fit into your organization's AI adoption plans, using Salesforce's renewed capabilities? Our Salesforce practitioners can set the tone for your organization's future and realize untapped potential. Write to us at info@infogain.com or drop us your queries here.

Reference(s):

• Welcome to the Agentic Enterprise: Dreamforce 2025 Main Keynote
• Introducing Agentforce 360: The Future of AI at Work
• Complete Guide to Agentic Enterprise Model
• Salesforce and OpenAI: Unlocking Frontier Models for the Enterprise