The global business landscape has transformed in recent years, with international organizations recognizing the strategic value of establishing Global Capability Centers (GCCs) to drive innovation, operational excellence, and competitive advantage. 

The triumvirate of AI-ready talent, airtight processes, and cutting-edge technology prowess positions India and other countries in the APAC region as the nerve center of global business operations. 

The growth of GCCs can be credited to the critical role of talent and artificial intelligence in driving this evolution. This whitepaper explains how strategic partnerships with experienced providers like Infogain can accelerate GCC success. 

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Suhale KapoorSVP, Infogain

Suhale is a progressive tech leader at the organization, managing multiple capability development portfolios and business growth initiatives across software development, digital transformation, AI, and analytics in APAC and EMEA. 

Suhale has varied experience in establishing the groundwork for advanced offshore development centers, capability centers and innovation hubs for multi-industry Fortune 500 companies, with a focused view of merging emerging technologies with human capital for exponential growth. 

His current interest areas focus on GCCs and Data & AI. 

Insights

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Blog
04/12/2025
Multi-Agent AI Takes Operations from Chaos to Control

The Infogain Poland team attended the Acceler8IT Conference in October 2025, featuring two jam-packed days of presentations and fireside chats in the beautiful city of Gdańsk.

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Blog
03/12/2025
AI-driven Content Ops Transformation: Beyond “Lift and Shift”

Key capabilities and business outcomes that demonstrate our AI-powered framework that accelerate timelines and improves consistency for migrations to Contentstack.
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Blog
28/11/2025
Igniting the Sparks of Innovation at AI Agentic ...

The Infogain Poland team presented at the Agentic AI Summit hosted by Sabre in October 2025 which featured discussions on the reality of the Agentic AI enterprise.
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Whitepaper
25/11/2025
Connect, Learn & Execute: AI & Smart Tires

AI is rapidly transforming the automotive industry. From predictive maintenance and inventory optimization to customer experience and sustainability, it enables smarter, more efficient tire operations.
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Whitepaper
20/11/2025
Drive Revenue with Smart Tires

Smart tires enable predictive maintenance, automated inventory optimization, enhanced CX, and greater sustainability. With platforms like Ignis by Infogain, smart tire management can become a strategic advantage.
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Case Studies
18/11/2025
AHT Drops 90% with Customized Salesforce Chatbot

Customized Salesforce Chatbot uses Salesforce Messaging for in-app and web interactions and syncs data in real time with the legacy system. The chatbot offers instant support for customers, reducing reliance on live agents.
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Blog
17/11/2025
Skills Over Degrees: The New Talent Currency

Degrees will always have value, but in the new world of work, skills are the true currency. By embracing a skills-first mindset, organizations can unlock hidden talent, drive innovation, and build a more resilient future. Read our latest blog on the hiring shift.
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Blog
14/11/2025
Why SAS to Databricks Migration Should Have Been ...

Infogain supports multiple transformation journeys for clients and has devised a 5-step approach to retire legacy systems and focus on modernization using Databricks.
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Case Studies
11/11/2025
Managing ASL Interpreter Services for a Global 50

We implemented managed services to lead our client’s ASL interpreter team. A white glove model gave deaf employees a more personalized and proactive experience. Streamlined operations saved the team 15+ hours per week.
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Whitepaper
25/11/2025
Connect, Learn & Execute: AI & Smart Tires

AI is rapidly transforming the automotive industry. From predictive maintenance and inventory optimization to customer experience and sustainability, it enables smarter, more efficient tire operations.
image
Whitepaper
20/11/2025
Drive Revenue with Smart Tires

Smart tires enable predictive maintenance, automated inventory optimization, enhanced CX, and greater sustainability. With platforms like Ignis by Infogain, smart tire management can become a strategic advantage.
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Whitepaper
17/10/2025
From Pilot Programs to Scaled Results: Establishing a ...

A steady service provider provides value for developing a GCC by acting as a support system, providing high value and excellent visibility, while maintaining all parameters.
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Whitepaper
26/09/2025
UPC Hijacking is More than Just a Clever ...

Don’t fight UPC hijacking just to protect your profits. Fight it to uphold the dignity & integrity of the online marketplace. Understand how hijacking works and combat it with strategy, vigilance and swift action.
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Whitepaper
18/09/2025
GCCs: Perspectives on Terrain, Talent & Technology for ...

The global business landscape has transformed in recent years, as international organizations recognize the strategic value of establishing GCCs to drive innovation, operational excellence and strategic advantage.

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Whitepaper
05/09/2025
SAS to Databricks Migration at Scale: A Technical ...

A successful Databricks migration requires a robust and scalable architecture. The solution involves a Hub-and-Spoke Multi-Agent System that orchestrates LLM-driven pipelines and feedback loops for industrial-scale code conversion.
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Whitepaper
23/07/2025
Strategic Blueprint for Supply Chain Resilience

Migration from legacy SAS systems to modern cloud-native platforms, like Databricks, is an organization-led strategic transformation. In this whitepaper; read about Infogain’s five-step SAS to Databricks migration process.
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Whitepaper
11/07/2025
Better CX. Increased revenues. Salesforce Service cloud or ...

The success of any cloud journey depends on picking the right platforms and solutions. Choosing Salesforce is always a good idea, but from there, leaders of automotive orgs may have to decide whether to add Salesforce Automotive Cloud or to extend Service Cloud. So how do you select which cloud is right for you? Explore in this whitepaper.
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E-book
26/06/2025
Databricks-powered AI Solutions to unlock real outcomes

As an accredited Databricks partner, we have been helping our clients unlock the value of their data and realize transformative business potentials with AI-powered Databricks solutions. Get this ebook to take a more detailed look at these customer success stories.

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E-book
28/04/2025
Reshaping the future of Finance with AI

Infogain’s AI-first solutions align with customer requirements, ensuring accelerated conversion, deepened customer engagement, revenue growth, and brand enhancement for financial enterprises.

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Whitepaper
25/04/2025
Dispelling security and privacy concerns around GenAI

GenAI solutions are now better equipped to address the inherent risks of handling sensitive data; robust technical safeguards, ethical frameworks, and continuous monitoring can build a resilient, secure, and future-ready solution.

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Whitepaper
16/04/2025
Great AI Needs Great Data

Modern customers expect seamless, personalized, and AI-driven experiences powered by data. A Customer Data Platform (CDP) unifies siloed data to deliver insights, enabling personalization, efficiency, and smarter decisions. This whitepaper explores CDP use cases, governance, and solutions to common challenges.
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