Traditionally, Global Capability Centers (GCCs) have been viewed through two lenses: one focused on low-cost delivery and the other on high-value work. However, a successful GCC should be self-sustaining!
For this, working on actual tasks immediately is essential, monitoring key performance indicators and expanding as the metrics improve.
Service providers support this process by forming specialized teams, maintaining a steady weekly workflow, upholding standards for both cost and quality, and gradually transferring ownership.
This whitepaper explains how service providers act as an effective support system for GCCs, offering high value and excellent visibility, while keeping all essential parameters in check.
