HD Nursing Selects Infogain To Develop Sense AI, Its New Patient Safety Database Application

Prominent patient safety solutions company partners with Infogain to develop advanced database application to further assist in improving patient safety outcomes for HD Nursing’s acute care clients

BENTON, Ark. December 9, 2020 — HD Nursing has partnered with Infogain, a leading provider of technology solutions, to design, develop and build a secured database application, called SenseAI, to significantly enhance the service levels to the company’s acute care customers. Over the past year, HD Nursing researched and reviewed many top database developers that specialize in securely handling health care data. The company selected Infogain due to several key factors. One of the project’s core objectives was to enhance the ability to reliably collect, securely store, and properly analyze large amounts of data coming in from hundreds of thousands of input points in a variety of health care settings. Another core objective was to be able to manage the entire application internally. This project was a major initiative spearheaded by HD Nursing’s Director of Clinical Operations, Erin Bush.

“Infogain quickly demonstrated their expertise in healthcare and willingness to listen to our various needs. With HD Nursing adopting Azure services, our SenseAI database application is now more secure than ever behind advanced firewalls,” Bush said. “Azure Databases have now equipped us with the ability to function without any downtime, threat of data loss or machine failure with its Availability Sets. With functionality added from Power BI we are now able to provide our clients with more accurate and dynamic data insights, offering client-specific dashboards and real-time data visualizations. As we move forward, we will be exploring additional avenues including data mining, machine learning, and analytics through various platforms to provide deeper insights into our data so our customers can learn and continuously improve on their clinical processes.”

HD Nursing’s mission and vision for transforming fall and pressure injury prevention within health care is visible in its results-driven success at the patient, population, hospital and system level. HD Nursing is committed to continue to champion advancing nursing and interdisciplinary clinical competencies and skills essential to ensuring patient safety.

Dr. Amy Hester, HD Nursing’s CEO, said: “Data fidelity and security are two critical components of ensuring that decisions are well-founded, and information is reliable, safe, secure and accessible. Partnering with Infogain will ensure we serve our clients with confidence in both fidelity and security, which is important for the health care systems we serve.”

Dr. Vikas Budhiraja, Vice President – Healthcare & Life Sciences at Infogain, said: “We are thrilled to partner with HD Nursing to design and develop the SenseAI application. Our collaboration with HD Nursing showcases Infogain’s product development expertise and commitment to delivering value to our customers serving the health care sector while improving the quality of care to many different patient populations.”

Dr. Hester added: “Having immediate access to live data at our fingertips, coupled with being able to visualize the performance level of care, including improving patient outcomes in a variety of patient populations, will allow HD Nursing to continue to deliver both data and results-driven success. This solution will also allow us to be much more nimble in enhancing the science of patient safety as we continually monitor and develop current and future predictive analytic platforms that serve as the backbone of our approach to driving the right interventions and technologies to the right patients at the right time.”

SenseAI is scheduled to be completed and go live on January 1, 2021.

For additional information on HD Nursing please visit www.hdnursing.com. For additional information on Infogain please visit www.infogain.com.

About HD Nursing
HD Nursing is the dominant patient safety solution that combines predictive analytics with individualized fall and fall injury prevention patient care. Offering the only fall risk assessment tool validated in the electronic medical record, and a program that is a comprehensive, evidence-based approach to reduce patient falls and injuries, the HD Nursing falls solution is employed by leading health systems and academic medical centers across the U.S. Leveraging EHR functionality and communication technologies, new HD Programs in Community Fall Prevention, Pressure Injury Prevention, Early Mobility and Safe Patient Handling showcase HD Nursing’s dedication to improving multiple patient safety initiatives across the continuum of care. Since the company’s inception in 2012, HD Nursing has been fully committed to the promotion of diversity, equity and inclusion, which are essential in its constant pursuit of excellence as a national leader in patient safety.

About Infogain
Infogain is a Silicon Valley-based company with digital platform and software engineering expertise in the technology, health care, insurance, travel, and retail industries. We accelerate experience-led transformation and delivery of digital engagement systems and platforms. Infogain engineers business outcomes for Fortune 500 companies and digital natives using technologies such as cloud, microservices, robotic process automation, IoT, and artificial intelligence. A ChrysCapital portfolio company and Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert MSP, Infogain has offices in California, Washington, Texas, London, Poland, Dubai, India, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Bangalore, Pune, and Mumbai. To learn more, visit www.infogain.com.

For more information, contact:

Cathy Chandhok
(408) 355-6028

Sarmishtha Sinha
+91 8810573274

Webinar: A Blueprint for Revenue Cycle Management Automation

Intelligent Automation: A Blueprint for Revenue Cycle Management Automation is an invitation-only webinar that will be of interest to operations, business transformation, technology, finance, and process excellence leaders from medical billing enterprises.
As a participant, you can expect to:
  • Hear a panel of RCM experts discuss automation processes to streamline operations and reduce costs to increase market competitiveness. The panelists will share case studies as well.
  • Learn key components of an RCM automation plan, including creating a project plan, addressing key issues/challenges surrounding ROI, and understanding how to measure success.


Dr. Yan Chow, Healthcare Industry Lead, Automation Anywhere  | Connect on LinkedIn 

Radhakrishnan R, Head of Hyperautomation Practice, Infogain | Connect on LinkedIn 

Event details

  • Event Date: Thursday, September 10th 2020
  • Time: 11:00 AM -12:00 PM PST

Please nominate yourself to attend and our team with reach out to you, register HERE.

Infogain Develops Mobile and Web Application Hosted on MS Azure and Compliant with FDA Requirements

Our client is a US medical technology company leader that develops and markets at-home therapy devices that treat chronic conditions such as lymphedema. Their customers were using an at-home medical device that lacked connectivity and, paper-based journals to monitor their treatments at home. They wanted an app that would allow patients to enter, manage and monitor their treatments online, provide motivation and access to education materials. Infogain provided a scalable architecture and developed a PaaS solution using Azure services. Benefits:

• Increased customer satisfaction with mobile and web access to monitor therapy and treatments
• Insights into patient data with real-time monitoring and analytics
• Scalable solution with flexibility for user authentication and management
• Compliant with FDA requirements, and artefacts generated can be used for FDA submission

Infogain Develops Innovative Mobile and Web Application for Patients and Providers Hosted on MS Azure

Our client is a US orthopedic company that makes high-precision hip and knee products for the US and global markets. They used a manual process for recording and tracking their patients’ health attributes before and after surgery, including rehabilitation. Additional challenges:

  • Lacked a process to collect and analyze patient’s health attributes in real time
  • Lacked knowledge of patients’ program details, exercise compliance, weekly rehab progress reports, pain scores etc. pre, post and during surgery and/or treatment
  • Lacked useful data and analytics that could be collected and analyzed, relating to postoperative range of motion and rehabilitation

Infogain provided Microsoft Azure IOS & Android Mobile Application Design & Development Services for our healthcare client with real time data tracking.

For more information, please download the case study.

Infogain Improves Time-to-Market, Scalability and Security for a Leading Medical Device Company with DevSecOps on Google Cloud Platform (GCP)

Client Background

Our client is a leading medical device company.

Business & Technical Challenges

Our client wanted a solution that would allow them to quickly update Application Programming Interfaces (API’s) within their organization. Due to the Health Insurance Portability and Accountability Act (HIPAA) requirements, the end user data must be compliant with regulations. To achieve future business goals, APIs will require comprehensive testing for performance, scalability and cybersecurity.

Our client plans to extend Infogain’s solution to additional product lines, mobile applications and Internet of Things (IoT) backend environments

Download the case study to read about Infogain’s approach to resolve these challenges and the benefits that resulted from it.

Leading Medical Device Company reduces operational cost and increases patient satisfaction with Infogain’s Chatbot for Technical Support

Client Background

The company develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. It operates internationally with headquarters in San Diego, California.

Business & Technical Challenges

Reduce average duration of technical support phone calls Reduce call waiting times with increased load handling capacity thereby: Bring down the total number of phone calls Improve the overall efficiency and reduce costs of the technical support Services team

Event | Infogain at the DIA 2019

Infogain will be in attendance at DIA’s Global Annual Meeting (DIA 2019) in San Diego. We are excited to share our knowledge and case studies that will enable Health Tech companies to begin their Digital Transformation journey. This process is similar to a unicorn accelerating their journey while improving their time-to-market.

DIA, founded as the Drug Information Association, has provided a global, yet neutral stage, for collaboration to address healthcare challenges for more than 50 years. DIA’s Global Annual Meeting gathers stakeholders from across the world to openly knowledge share, generating insights beyond boundaries to advance innovation in healthcare product development and lifecycle management globally.

Name of attendees:

Veera S Raghavan has joined Infogain as Vice President, Business Development.

Event Venue: DIA 2019, JUNE 23-27, 2019, SAN DIEGO, CA

For more information or to connect with us, email us at Events.US@infogain.com

Hot New Healthcare Products from CES 2019

Health, wellness, and medical technology have been big players in this year’s Consumer Electronics Show in Las Vegas. The Consumer Technology Association reports that this year there were 25% more health-related exhibitors, as well as a 15% floor space increase for healthcare technology.

The reason for this increase can be attributed to the fact that there are about 74 million Baby Boomers in the US. Health tech is eager to help support their aging process by developing products that promote comfort, independence, and wellbeing.

While these products can’t replace care and monitoring by a medical professional, many of them can improve the user’s awareness of their health conditions, promote healthier behaviors, and identify risk factors.

We rounded up some of the most interesting health technology products from CES 2019.

Pria by Black & Decker

Many patients have a hard time managing their medication. This can be especially difficult for people who have multiple prescriptions at different dosing schedules. Black & Decker developed Pria to help patients ensure that they are taking their medications at the correct time and dosage as prescribed by their doctor.

Pria is an automated medication management and home health assistant. It allows a caregiver to monitor a patient’s medication and healthcare schedule.

Pria can schedule up to 28 medication doses, track visits, provide reminder alerts, and connect users to caregivers or family members using voice-command and a built-in camera.

Addison Healthcare Virtual Assistant

Addison Care is a virtual assistant created by Electronic Caregiver. It appears on a 15-inch media screen throughout the user’s residence and uses a conversational speech interface, visuals, Artificial Intelligence, and ambient augmented reality.

Addison’s features include medication management, social experiences, health care plan adherence, and emergency response. 


ElliQ is a social home robot for seniors living alone. It provides companionship and uses Artificial Intelligence to adapt to a user’s needs and preferences. It also enables family members to check in with loved ones easily and helps users through their day-to-day lives.

ElliQ is designed to look like a cute Pixar character. It’s moving, physical form, makes it stand out when compared to other voice assistants on the market.

Omron HeartGuide

Self-monitoring of blood pressure can reduce risk of stroke by 20% and reduce the risk of coronary artery disease by 10%. That’s why Omron created HeartGuide, a wristwatch that helps users monitor their blood pressure levels.

Unlike its competitors, Omron HeartGuide uses oscillometric measurement, the FDA-recognized standard, to accurately automate blood pressure management. It holds up to 100 readings in memory, and users can store their data using a corresponding app called HealthAdvisor.

With HealthAdvisor, users can gain a better understanding of their condition, develop a better dialog with their physician, and access real-time health coaching.

Butterfly IQ

Butterfly IQ is a new, hand-held ultrasound device. At the moment, it’s only available to medical professionals, but Butterfly hopes to make this technology accessible to consumers soon.

The ultrasound machine attaches to a phone, allowing the user to conduct their own ultrasound while a physician examines the imagery on the other line.

Health technology was prominent at this year’s Consumer Electronics Show, and we expect the industry to continue to innovate and grow over upcoming years. Companies like Dexcom, which manufactures and distributes continuous glucose monitoring systems for diabetes management, are putting innovative technologies that improve our overall health and wellbeing of patients. Infogain is proud to work with Dexcom as a technology service provider in their innovation and product rollout journey.

Infogain is proud to work with such companies to transform the healthcare industry and make health awareness more accessible to everyone.

At Infogain we implement innovative digital solutions for the healthcare sector to enable a millennial-approved customer experience.  Serving as an extension of one’s healthcare IT team, our solutions lead to lower costs and improved patient outcomes. Our core healthcare services include Healthcare Application Development, Mobile Healthcare Apps, Patient Engagement Portals, and Healthcare Claims Analytics.

Infogain optimizes business processes that improve accuracy, quality, outcomes and customer satisfaction. Learn about our offerings here, or email us.

Microservices: 5 Challenges and How to Solve Them

By : Mohit Kumar Mittal | Senior Architect and Hemen Goswami | Vice President


Microservice is an architecture that has been gaining traction in the past few years. MSA (Microservice Architecture) defines an application as a program composed of loosely coupled services. This comes with lots of challenges that we must solve up front.  Below are some such common challenges, patterns to solve, and some potential technical solutions.

Challenge #1: Service Discovery and Registry

Microservices is an architecture style for distributed computing. An application is composed of multiple fine grain independent services that communicate over a network. To use a service, the consumer needs to know its specific network location. This is an issue that will grow even more complex if the network location of services keeps changing.

Some examples of consumers of services are external clients like Mobile App, API Gateway and other (Micro) services.

Recommended Solution

System designers should implement a service Registry and a database of all the services network locations. They can register services themselves or by way of a third party to a common registry. Consumers can use this service registry to dynamically discover network locations of services.

Technical Implementation

Netflix Eureka service registry, Kubernetes Service

Challenge #2: Unified Access of Services

In Microservices architecture, there can be multiple services and multiple consumers. Different consumers may require different services—for example, Mobile App may need to display fine grained information, while web-based applications may need to render coarse grained information.

On top of that, services may be using different protocols like JMS or REST etc. In order to simplify services access, there needs to be a unified access mechanism.

Recommended Solution

A potential solution to this concern would be to implement an API gateway as a single-entry point for all services. All the consumers will call API gateway and API gateway should route them to their required services. Additionally, API gateway can provide services like “Aggregation of Services”, “Security”, “Metering” etc.

Technical Implementation

Spring Cloud Zuul, Amazon API Gateway, Apigee

Challenge #3: Authentication and Authorization

Security is a key aspect in Microservices.

Recommended Solution

Implement a common and centralized authentication service. This service will allow all the consumers to get authenticated before seeking a services access. Individual services should be responsible for the authorization of its consumers.

Technical Implementation

oAuth, JWT

Challenge #4: Logging and Debugging

In a Microservices architecture, there can be use cases that span across services. In a scenario in which each service generates its own logs, it would be nightmare for a developer to troubleshoot a bug, as he/she would have to aggregate all the services log and analyze manually

Recommended Solution

One could instead implement a common logging service, wherein each service can use this service to write logs.

Technical Implementation

Elastich Serach, LogsTash, Kibana (ELK)

Challenge #5: Configuration

Configuring services is an added complexity in Microservices. Since each service is independent, it must be configured separately. This will make it difficult to run applications in different environments without making adjustments. Configurations can be anything like DB Credentials, Environment Variables and Network Locations.

Recommended Solution

Implement a common/centralized configuration service. This service can be backed by a common configuration repository so that all services can request this service to read configurations.

Technical Implementation

Spring Cloud Config Server , kubernetes configmap

Infogain Helps Medical Laboratory Debut E-Commerce Website for Direct-to-Consumer

Business and Technical Challenges

The latest trend is direct-to-consumer lab testing, worth $33.1
million in 2015, with an expected 30% growth rate. To respond to
consumer demand, the client needed an agile website platform
that would address these business challenges:

  • Ability to customize marketing campaigns to gain new customers
  • Ability to expand into new markets
  • Integration of payment services and internal systems
  • Provide an intuitive customer user interface (UI) for registration, payment collection, order tests, securely view results, fax capabilities from portal
  • Provide mobile ready functionality