Situation
With a backlog of new software, this Fortune 500 company needed more predictable performance, efficiency, and reliability from its systems and applications.
Leadership wanted to give its new users a better experience.
Leadership also wanted to give its new clients a better experience — prioritizing easier onboarding — and provide unified operations support for four enterprise applications.
Action
The Infogain Data & AI Studio partnered with our client to devise an actionable Site Reliability Engineering (SRE) framework with a phased approach for adoption and maturity. Innovative elements of the framework included:
- Faster releases of consistent quality by employing DevOps principles in automating infrastructure changes and application releases.
- Aggregating a single source of truth for new IT Service Management (ITSM) and Configuration Management
- Development teams mobilized for 24x7 platform support and triage.
- Proactive failure detection with instrumentation for observability.
- Automation that allowed scalability, self-healing, and toil reduction.
- Defining a consistent, repeatable and automation-enabled client onboarding process.
Results
- A defined approach to onboarding cut down a months-long process to weeks.
- Minimized downtime and outages.
- Fully automated production environments adhering to CI/CD.
- SLA-driven client support and SLO definitions for product onboarding and reliability.
- More reliable banking software.
Our simulations tested system responsiveness, scalability, and reliability..
The client now enjoys faster releases of consistent quality..
The client, and its customers, now enjoy more reliable banking software.
-
90%
Drop in release cycle duration -
-
99%
Issue identification and acknowledgement -
-
80%
Fewer resources needed for client onboarding