Situation
Our customer wanted to add new partners and offer a better customer experience. But their legacy system was backed by six disparate services, so offering it there would not be cost-effective.
![](https://www.infogain.com/wp-content/uploads/2023/07/cs-fw-hero.jpg)
The customer needed a unified interface that represented a unified approach.
Converting customer leads to written policies was time-consuming and challenging. It required manual logins to different systems for answering questions, uploading documents, making payments, obtaining status, and creating new policies -- the nuts and bolts of their business. The customer needed a unified interface that represented a unified approach.
Action
The Infogain Digital Engineering Studio delivered a customized application with a single user interface that provided a comprehensive view of all the partners, products, product variants, and other aspects of the business.
The solution provides end-to-end e-commerce capabilities and allows customers to purchase insurance policies through the partner application, website, or locations.
Using microservices architecture, we seamlessly integrated the client’s partners’ applications in a scalable, cloud-agnostic, and pragmatic way.
Our approach included:
- Implementing 20 application programming interfaces (APIs) that provided deeper integration capabilities and consolidated manual tasks.
- Developing Java-based microservices which are accessed by the front-end through an API Gateway.
- Implementing the project in Agile using sprint planning and tracking.
Results
Enabling the client to sell through existing and new partners on those partners’ websites and locations creates a new revenue channel.
Converting leads from the website to written policies now takes a week or a few days instead of months.
The scalability of microservices-based architecture reduces the go-to-market time for new lines of business.
![](https://www.infogain.com/wp-content/uploads/2023/07/cs-fw-results-01.jpg)
The solution allows purchases through the application, website, or locally.
![](https://www.infogain.com/wp-content/uploads/2023/07/cs-fw-results-02.jpg)
We implemented the project in Agile using sprint planning and tracking.
![](https://www.infogain.com/wp-content/uploads/2023/07/cs-fw-results-03.jpg)
Our customer wanted to add new partners and offer a better customer experience.
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8
New custom applications built from scratch -
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0
Critical bugs discovered during testing -
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5
Months from development to verification