Situation
Our customer wanted to add new partners and offer a better customer experience. But their legacy system was backed by six disparate services, so offering it there would not be cost-effective.
The customer needed a unified interface that represented a unified approach.
Converting customer leads to written policies was time-consuming and challenging. It required manual logins to different systems for answering questions, uploading documents, making payments, obtaining status, and creating new policies -- the nuts and bolts of their business. The customer needed a unified interface that represented a unified approach.
Action
We delivered a customized application with a single user interface that provided a comprehensive view of all the partners, products, product variants, and other aspects of the business.
The solution provides end-to-end e-commerce capabilities and allows customers to purchase insurance policies through the partner application, website, or locations.
Using microservices architecture, we seamlessly integrated the client’s partners’ applications in a scalable, cloud-agnostic, and pragmatic way.
Our approach included:
- Implementing 20 application programming interfaces (APIs) that provided deeper integration capabilities and consolidated manual tasks.
- Developing Java-based microservices which are accessed by the front-end through an API Gateway.
- Implementing the project in Agile using sprint planning and tracking.
Results
Enabling the client to sell through existing and new partners on those partners’ websites and locations creates a new revenue channel.
Converting leads from the website to written policies now takes a week or a few days instead of months.
The scalability of microservices-based architecture reduces the go-to-market time for new lines of business.
The solution allows purchases through the application, website, or locally.
We implemented the project in Agile using sprint planning and tracking.
Our customer wanted to add new partners and offer a better customer experience.
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8
New custom applications built from scratch -
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0
Critical bugs discovered during testing -
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5
Months from development to verification