Meaningful work,
meaningful life

Key Responsibilities:

• Map existing end-to-end operational processes across vendors, identify inefficiencies, and propose streamlined workflows.

• Build and implement standardized operating procedures, governance frameworks, and escalation paths.

• Define and track vendor performance metrics, KPIs, SLAs and create reporting dashboards for ongoing visibility.

• Conduct gap analyses, root-cause assessments, and introduce continuous improvement mechanisms.

• Facilitate cross-vendor alignment workshops, gather feedback, and ensure adoption of optimized processes.

• Implement a structured cadence for process health checks, audits, and performance reviews.

• Support leadership with insights and recommendations for operational decision-making.

Skills & Experience:

• 7–12 years of experience in Business Process Improvement, Operational Excellence, BPM, or Management Consulting.

• Strong background in Lean/Six Sigma, process mapping, root-cause analysis, and KPI design.

• Experience working with large-scale operations involving multiple vendors or distributed teams.

• Excellent stakeholder management, communication, and change-management skills.

• Ability to translate complex operational needs into clear frameworks, dashboards, and measurable outcomes.