Meaningful work,
meaningful life

• Lead design, development, and configuration of ServiceNow ITSM and ITOM products

• Complete hands-on development within the ServiceNow platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalogue items, portal widgets, ui pages, event, and alert rules.

• Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendor’s best practices.

• Lead upgrade/patch skip remediation ensuring compliance with the Sabre ServiceNow Development standards and vendor’s best practices.

• Works with the Business / Product Team and development team to provide an estimated level of effort

• Take ownership of high-level/complex business requirements and work them to completion.

• Understand business user stories/requirements to provide the technical design and solution for product enhancements / new features.

• Deliver product enhancements, new features, and defect fixes on time and error-free 

• Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.

• Provide updated documentation of all product work including but not limited to, design documentation, technical operations/support documentation, and release notes.

• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.

• Participate in daily standups to report status, delays, and risks to scrum master/team leads / management.

Requirements:

• Bachelor/master’s degree in computer science, Information Technology, or a related field.

•  Minimum of 3-5 years of experience as a ServiceNow Developer, with a proven track record of successful project implementations, including experience with the Service Catalogue module and creating custom applications.

• Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.

• Ability to implement moderate to complex custom widgets and backend scripting.

• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.

•  Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and Solution migration to higher environments.

•  Experience in developing ServiceNow integrations using APIs, and web services.