Meaningful work,
meaningful life

We are seeking a proactive and detail-oriented Application & Production Support Engineer to provide end-to-end technical support for our platforms, including web and mobile applications, with a strong focus on payment systems.

Key Responsibilities:

• Continuously monitor system performance and application health (web & mobile) using tools like Grafana, Kibana, and AWS CloudWatch.

• Ensure smooth transaction flows for payment systems with minimal downtime.

• Handle P1, P2, and P3 incidents, perform troubleshooting, debugging, and log analysis to meet SLA targets.

• Lead and participate in bridge calls during critical incidents, coordinating with internal teams and external vendors.

• Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring issues.

• Monitor key events (impressions, clicks, UPI transactions, etc.) and ensure data accuracy across platforms.

• Manage user accounts, ensuring proper access control and security compliance.

• Support deployments in Production and UAT environments.

• Evaluate and test APIs using tools like Postman and Rest Client for seamless integrations.

• Work with SQL queries for data validation, campaign tracking, and issue resolution.

• Manage and resolve tickets via Jira, Zendesk, and ServiceNow within defined SLAs.

• Administer Linux systems, troubleshoot OS-level issues, and automate tasks using shell scripting.

• Collaborate with cross-functional teams and vendors; conduct technical discussions and presentations.

Requirements:

• Strong troubleshooting and analytical skills in production support environments.

• Experience with monitoring tools (Grafana, Kibana, AWS CloudWatch).

• Knowledge of SQL, APIs, and Linux systems.

• Familiarity with ticketing tools like Jira, Zendesk, or ServiceNow.

• Excellent communication and stakeholder management skills.

Additional Requirement:

• Candidate must be willing to work in flexible shifts, including rotating night shifts.