Meaningful work,
meaningful life

Key Responsibilities

• Provide Level-3 technical support for the Movement Manager platform, investigating complex production issues and system defects.

• Perform root cause analysis (RCA) and coordinate with development teams to deliver fixes and long-term solutions.

• Troubleshoot issues across multiple application layers including server, client, middleware, and database components.

• Analyze application logs, message queues, and database queries to diagnose system failures or performance issues.

• Work closely with L1/L2 support teams to resolve escalated incidents and ensure timely service restoration.

• Support system maintenance, patch deployments, and production releases.

• Collaborate with product engineering to replicate issues and improve system stability.

• Document solutions, troubleshooting steps, and knowledge articles for operational teams.

Technology Environment and Skills Needed-

The platform includes components built on:

• Java (1.7), Hibernate, caching frameworks

• Linux / RHEL environments

• Tomcat-based web services

• Oracle database

• Java Swing desktop clients

• IBM MQ and ESB integrations

• Legacy C++ client/server modules

Required Skills

• 8+ years’ experience supporting enterprise applications in production environments

• Strong Java application troubleshooting experience

• Good knowledge of Linux/Unix systems and SQL databases

• Experience analyzing logs, messaging systems, and application performance

• Familiarity with multi-tier enterprise architecture

Preferred Experience

• Exposure to airline operations or aviation software

• Experience supporting mission-critical systems running 24x7

• Understanding of enterprise middleware or message-based integrations

Movement Manager – Care (L3) Support Engineer

• Provide L3 production support for a mission-critical airline operations management platform.

• Investigate and resolve complex application and system issues across server, client, and database layers.

• Perform root cause analysis (RCA) and collaborate with engineering teams for permanent fixes.

• Troubleshoot Java-based enterprise applications running on Linux environments.

• Analyze application logs, database queries, and messaging systems (MQ) to diagnose issues.

• Support production deployments, patches, and maintenance activities.

• Work with L1/L2 support teams to resolve escalated incidents.

• Maintain documentation and contribute to knowledge base and operational best practices.

• Experience with Java, Linux, Oracle/SQL, and enterprise middleware preferred.

• Exposure to airline operations systems or real-time operational platforms.