Meaningful work,
meaningful life

Role Summary

As a Sr UX researcher, you'll play a critical role in enhancing Charitable Impact’s user experience

through the strategic use of data and research insights. You will collaborate closely with the UX team

and cross-functional partners, embedding a rigorous research perspective into strategic decisions

that drive both user and business value.

Seniority Level: Experienced

What you’ll do

Drive User-Centric Improvements - Lead initiatives to enhance user experience through the

strategic development of data tools, ensuring all solutions align with user needs and Charitable

Impact’s business objectives.

Champion Research in Strategic Decisions - Collaborate with the UX team and broader

organization to embed an evidence-based perspective into strategic decisions, advocating for

user-centered, insights-driven solutions. Facilitate alignment among team members and

stakeholders on research initiatives, driving shared understanding and engagement.

Support UX Team - Partner with the UX team to ensure research insights are integrated into design

solutions, helping guide product iterations that address user pain points and opportunities. Oversee

UX research processes to streamline team workflows, optimize resource allocation, and ensure

consistency in research, design, and development. Implement and maintain best practices and tools

for efficient collaboration, and documentation across the UX team, enhancing project visibility and

continuity.

Lead Knowledge Sharing - Acquire, analyze, and clearly communicate research findings across

multiple touchpoints to ensure alignment with Charitable Impact’s expectations. Document plans,

research insights, and outcomes, engaging stakeholders throughout the research journey for

transparency and momentum.

Shape UX Strategy - Contribute to the overarching UX strategy, ensuring alignment with

organizational goals and supporting a unified vision for user-centered design. Collaborate on

building, maintaining, and communicating Charitable Impact’s knowledge base through reports,

summaries, and other internal documentation.Conduct In-Depth Research - Conduct literature reviews, interviews, and various data gathering

activities to form a comprehensive understanding of user needs and behaviors. Partner with internal

departments, using insights to empower and guide them in delivering user-focused experiences.

Stay Ahead of Industry Trends - Maintain up-to-date knowledge of industry trends, emerging

technologies, and UX best practices to keep Charitable Impact at the forefront of user experience.

Advocate for Research and Design Excellence - Build strong relationships across the organization,

championing the value of UX and demonstrating its impact on user satisfaction and business

outcomes. Support a collaborative environment that fosters growth, innovation, and excellence

within the UX team.

What we’re looking for

At Charitable Impact, we believe in a thoughtful, empathetic and value-add approach to everything

we do. Our mindset is that of empathy. As a team, we are looking for people who share our passion

for making charitable giving a more prominent and engaging part of social reality in our society. We

are looking for a strategically-oriented self-starter who will champion our values (imagination,

courage, respect, kindness, and generosity) and cares about creating equitable and inclusive spaces

for all. Specific to this role, we are looking for:

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5+ years of experience working within an in-house research team or relevant work experience

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BA degree in a relevant discipline

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Experience in quantitative and qualitative research methods

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Experience writing reports and internal communications

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Excellent communication and analytical skills

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Proven ability to work independently and collaborate with a cross-functional team

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Experience with agile process and delivery models

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A rigorous approach to documentation and organization

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Tools: Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, ChatGPT, Perplexity, Helpscout,

Google Workspace, Quicksight, Miro, FigJam, Dovetail, Maze

Bonus Points

?SaaS experience

A versatile thinker comfortable working with ambiguity