Cloud Ops (Senior) with skills Cloud Service Incident Management, Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)
ROLES & RESPONSIBILITIES
Job Summary
ServiceNow Developer with strong hands-on experience in ServiceNow CMDB, Discovery, and/or SecOps modules—particularly Vulnerability Response. Must be able to deliver complex implementations and build scalable ServiceNow solutions.
Job Requirements
• Lead the design, development, and deployment of ServiceNow solutions across ITOM and/or SecOps modules.
• Drive ITOM initiatives including Discovery, Event Management, and Cloud Discovery.
• Create, test, and deploy Discovery patterns and configure MID Servers for seamless integration and automation.
• Integrate external systems (AWS, Azure, vCenter) to populate and synchronize CMDB data.
• Collaborate with stakeholders to design and implement CMDB Data Models (CSDM), ensuring data normalization and reconciliation.
• Develop and maintain integrations using REST/SOAP APIs, MID Servers, and other tools.
• Automate processes using scripting languages such as JavaScript (ServiceNow scripting), PowerShell, and Python.
• Gather requirements, define scope, and architect scalable ServiceNow solutions in collaboration with cross-functional teams.
• Customize and configure ServiceNow applications following best practices to maintain platform integrity.
• Conduct code reviews, optimize performance, and ensure compliance with security standards.
• Stay up to date with ServiceNow releases and proactively recommend platform enhancements.
Skills & Competencies:
• Strong understanding of CMDB architecture, Discovery patterns, and integration with external systems.
• Experience with REST/SOAP APIs and MID Server configurations.
• Familiarity with CSDM and data normalization/reconciliation practices.
• Excellent problem-solving skills and ability to work independently or as part of a team.
• Good communication skills
• Proficiency in scripting languages such as JavaScript (ServiceNow), PowerShell, and Python.
Education
• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• Minimum 5 years of hands-on development experience with ServiceNow, specifically in ITOM and/or SecOps modules (e.g., Vulnerability Response).
Certifications (Required):
• CSA
• CIS – VR/CIS- Discovery
EXPERIENCE
- 8-11 Years
SKILLS
- Primary Skill: Cloud Service Incident Management
- Sub Skill(s): Cloud Service Incident Management
- Additional Skill(s): Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support
ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.