Cloud Ops (Senior) with skills Cloud Service Incident Management, Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)
ROLES & RESPONSIBILITIES
Development experience
Should be certified in ITIL, HRSD, ITSM.
Should be having hands on (development) experience on HRSD, ITSM Applications.
Should be able to understand the requirements from business.
Should be having great scripting knowledge.
Should be able to resolve technical issues in the system.
Manage coordination across various technical and functional teams.
Should possess excellent communication skills.
Technical Requirements:
Excellent understanding of the below modules:
HRSD and its workflows , customizations
ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
ServiceNow Glide API Scripting, JavaScript, HTML, CSS, AngularJS
Experience in 3rd party integrations using REST, SOAP
EXPERIENCE
- 8-11 Years
SKILLS
- Primary Skill: Cloud Service Incident Management
- Sub Skill(s): Cloud Service Incident Management
- Additional Skill(s): Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support
ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.