Meaningful work,
meaningful life

Job Description:

Experience:

15+ years overall experience with at least 4–5 years in Project/Program Management, preferably in Cloud Infrastructure Managed Services. Minimum 4 years of experience managing Azure cloud operations.

Key Responsibilities:

1. Project Management (50%)

• Lead end-to-end project lifecycle for cloud infrastructure engagements—planning, execution, tracking, and closure.

• Manage multi-disciplinary teams delivering Azure infrastructure projects (e.g., migration, modernization, landing zone implementation, infra-as-code).

• Create and maintain project plans, risk registers, budgets, and dashboards; own project reporting cadence with internal and external stakeholders.

• Ensure governance through weekly status reviews, RAID log maintenance, and change request handling.

• Handle escalations and ensure customer expectations are aligned with delivery milestones.

2. Service Delivery Management (30%)

• Oversee steady-state managed services delivery across Azure infrastructure (IaaS, PaaS, Networking, Security, Monitoring).

• Ensure SLAs, KPIs, and compliance requirements are met for customer environments.

• Work closely with operations teams (L2/L3) to resolve chronic issues, improve service health, and drive automation or tooling initiatives.

• Participate in QBRs and service reviews, contributing to CSAT improvements and continuous service enhancement.

3. Pre-Sales Support (20%)

• Contribute to solution design, effort estimation, and proposal writing for managed services and Azure project opportunities.

• Participate in customer workshops and RFP/RFI responses, bringing delivery and PMO lens to solutioning.

• Collaborate with sales and solution architects to shape delivery-aligned proposals with realistic commitments.

Required Skills & Qualifications:

• 15+ years of overall IT experience, with at least 4–5 years in Project/Program Management.

• 5+ years of experience in cloud infrastructure, with 3+ years on Azure operations.

• Experience managing both project-based and managed services (steady state) engagements.

• Solid understanding of Azure services: IaaS, Networking, PaaS components, Azure Monitor, Security, ARM templates/Bicep, etc.

• Strong command over project management frameworks (PMP/PMI, Agile, or equivalent).

• Excellent stakeholder and communication management—able to work directly with senior customer leadership.

• Proven ability to manage budgets, forecasts, and resource allocations.

• Exposure to cost and effort modeling in pre-sales scenarios is a plus.

Preferred Certifications:

• PMP, PRINCE2, or equivalent Project Management certification.

• Azure certifications (e.g., AZ-900, AZ-104, AZ-305) are strongly preferred.

• ITIL Foundation or Intermediate level certification is a plus.

Who You Are:

• A seasoned delivery leader who thrives in fast-paced, customer-facing roles.

• Able to flex between execution, delivery governance, and pre-sales without compromising quality.

• Comfortable working with distributed teams and driving accountability across virtual teams.

• Strong analytical thinker with a delivery mindset and solution-oriented approach.