Meaningful work,
meaningful life

Must Have:

·         5+ years of experience in L1/L2 support within SAP Commerce (Hybris) environment

·         Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).

·         Experience monitoring and analyzing system performance, utilizing logging and monitoring tools.

·         Execute minor fixes such as Impex corrections, configuration updates, and property adjustments as and when needed.

·         Proficiency in handling Impex files for data imports/exports and troubleshooting data-related issues.

·         Experience with troubleshooting of server-side issues using HAC and Hybris logs.

·         Strong communication skills, with the ability to explain technical concepts to non-technical users and teams.

·         Familiarity with service management tools like JIRA for tracking incidents and requests.

·         Ability to prioritize and manage multiple incidents or service requests in a fast-paced environment.

• Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from senior management to staff level teams.

• Extreme responsiveness with ability to work under pressure in a crisis, maintaining a clear sense of urgency

• Superior work ethic with a positive, can-do attitude.

• Excellent customer service skills and superior telephone etiquette.

• Demonstrated attention to detail and excellent time management.

• Participate in on-call rotation and incident postmortems to ensure continuous improvement.

• Superior collaboration skills.

• Flexibility with the ability to change priorities quickly, focus on new ones without distraction.

• Ability to deal with conflict and work under pressure to meet deliverable commitments.

• Technical aptitude and a passion for learning about new emerging technologies.

• Ability and willingness to travel internationally and adjust work hours to accommodate international teams.
  

Mandatory Technology Stack:

·         Platform: SAP Commerce (Hybris) - majorly (Hybris Backoffice, Hybris Administration Console (HAC))

·         Monitoring tools like Google Cloud Logging, Zabbix, Splunk, Graylogs etc.

·         Strong knowledge of databases (SQL) preferably MySQL

·         Git, Bamboo, Jenkins

·         Incident management tools like Jira or ServiceNow

·         Cloud Platforms (Preferred): Google Cloud

·         Prior experience in ECommerce solutions is a must.

Good to have:

?        Experience in handling both web and mobile app support projects

?        Experience in mobile app related tools like Firebase, Flutter, Mobile APIs etc

?        Experience with projects focused on both infrastructures and software solutions.

?        Knowledge of different languages like French, Spanish, Korean and Mandarin is a plus.