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Travel Agencies & Operators Overview

Offering a digital, personalized experience has never been easier

Despite having a loyal customer base, you may have outdated technology and processes that prevent you from offering a personalized, omnichannel travel experience to new customers. Right now, 46 percent of Millennials book travel through a smartphone or tablet, and 86% are disappointed by bad mobile experiences.

Infogain partners with several travel agencies, suppliers and partners to help them achieve a completely personalized, digital travel experience. Our solutions offer:

  • Expedited access to travel content and providers with proven connectivity linkages
  • Flexibility leading to revenue acceleration
  • Increased revenue by selling ancillary services
  • Reduced time-to-market by integrating with Global Distribution Systems (GDS), wholesalers, intermediaries, supplier direct connects and payment gateways
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Travel Agencies & Operators Services

eCommerce and Distribution

Deliver the most personalized, connected consumer travel experience with travel content distribution hubs that connect wholesalers, customers and online travel agencies (OTA). Provide an omnichannel experience that increases ancillary revenue with:

  • Omnichannel consulting and implementation
  • Cross-sell and upsell
  • Inventory sourcing
  • UI/UX design and implementation
  • Internationalization

Digital Content Delivery and Optimization

Improve your website speed and user experience using Infogain’s Content delivery solution. The digital content delivery solution will help you to manage your products, services and customer experience with these best-in-class processes that will reduce cost.

  • Machine learning and AI
  • Content Optimization and Aggregation
  • Integration Services
  • API-as-a-Service Platform

Digital Knowledge Management

From a 360-degree view of every customer interaction to travel preferences gained from external sources, such as Google, Digital Knowledge Management (DKM) gives you the power to design an experience based solely on your customer’s preferences.

The best in open-source search, machine learning and AI technology, SmartSearch integrates with any CRM or self-service solution to maximize search relevancy across every channel. It also enables chatbot integration for fully automated issue resolution.

As an official partner of Lithium, Infogain also helps you leverage the community platform for customer service, centrally control customer touchpoints, develop meaningful personal conversations and understand your customers more deeply through data.

Mobility

Infogain’s Mobility solution helps you connect with your customers—from planning their trip to sharing their fabulous stories with friends afterwards.

Mobility also improves operations with Infogain’s:

  • Mobile platform
  • Resort planning tool
  • Fulfillment handling through mobile
  • Reporting and analytics

Sabre and other GDS Services

As a Certified Sabre Red App Developer, Infogain offers end-to-end services, including consulting, deployment, certification and support. Sabre offers award-winning distribution and digital marketing solutions for Travel & Hospitality, including forward-thinking strategies that maximize your exposure via search engines, social media channels, online media and your own website.

Through our partnership with Mystifly, you have access to the most sophisticated technology for in-depth revenue, supplier and multi-fare management. The solution will enhance the operations of your reservation as well as improve your revenue.

Infogain handles all the development, integration and implementation of all these solutions.

  • Sabre Red App development
  • Sabre, Travelport and Amadeus Products—consulting, implementation and support
  • Integration with GDS services

Mid-office and Back office implementation

You no longer need to shuffle between multiple systems—from reservations to CRM to payments.

Automate and standardize your mid- and back-office business processes, freeing up your employees for more complex tasks. Infogain offers:

  • Traveler insights and analytics
  • Dynamic packaging
  • Quality control
  • Robotic process automation
  • Reporting platform selection, development and implementation
  • Implementation, support of Central Command, Trams, Navision and Great Plains

Infogain Advantages

15+ Years Experience

More than 15 years of experience serving industry leaders in the US, the UK and Europe

15+ Years Experience

More than 15 years of experience serving industry leaders in the US, the UK and Europe

Global & Agile

Ability to deploy globally and leverage low cost and agile delivery centers

Global & Agile

Ability to deploy globally and leverage low cost and agile delivery centers

T&H Center of Excellence

Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

T&H Center of Excellence

Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

Oracle Gold Partners

30 years of Oracle experience

Oracle Gold Partners

30 years of Oracle experience

Strategic Solution Partners

Strategic partnerships with Veritec, QlikView, SAS and others

Strategic Solution Partners

Strategic partnerships with Veritec, QlikView, SAS and others

  • 15+ Years Experience

    15+ Years Experience

    More than 15 years of experience serving industry leaders in the US, the UK and Europe

  • Global & Agile

    Global & Agile

    Ability to deploy globally and leverage low cost and agile delivery centers

  • T&H Center of Excellence

    T&H Center of Excellence

    Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

  • Oracle Gold Partners

    Oracle Gold Partners

    30 years of Oracle experience

  • Strategic Solution Partners

    Strategic Solution Partners

    Strategic partnerships with Veritec, QlikView, SAS and others

Travel & Hospitality Insights