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Hotels & Resorts Overview

Next-generation technology for the next generation

Millennials travelled 35 percent more this year, and they have the world at their fingertips with mobile devices and social media connections. They expect a seamless, easy experience from check-in to check-out. In fact, 46 percent book travel through a smartphone or tablet, and 86% are disappointed by bad mobile experiences. Fortunately, 68 percent will remain loyal to a firm that offers them the most rewards. Ready to reach this market?

By partnering with Infogain, you can use digital transformation, personalization, analytics, eCommerce, and Sabre solutions to deliver the ultimate omnichannel travel experience. You can expect:

  • A better guest experience and maximum agent productivity
  • Lower operational costs with faster back-end processing
  • Improved profit margins with next generation travel solutions
  • Management of loyalty programs
  • A superior track record of delivery
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Hotels & Resorts Services

eCommerce and Distribution

Deliver the most personalized, connected consumer travel experience with travel content distribution hubs that connect wholesalers, customers and online travel agencies (OTA). Provide an omnichannel experience that increases ancillary revenue with:

  • Omnichannel consulting and implementation
  • Cross-sell and upsell
  • Inventory sourcing
  • UI/UX design and implementation
  • Internationalization

Digital Traveler Experience

Imagine taking care of every travel detail in one swipe. Using their mobile devices, customers can check in, call housekeeping, order room service, receive personalized alerts and reminders, view and redeem customized offers, pay their bills, use their loyalty points and check out.

The digital traveler experience offers:

  • Machine learning and AI
  • Personalization and analytics—Cognos, QlikView, SAS
  • Guest insights
  • API-as-a-Service platform
  • Business rule configuration and management

Digital Knowledge Management

From a 360-degree view of every customer interaction to travel preferences gained from external sources, such as Google, Digital Knowledge Management (DKM) gives you the power to design an experience based solely on your customer’s preferences.

The best in open-source search, machine learning and AI technology, SmartSearch integrates with any CRM or self-service solution to maximize search relevancy across every channel. It also enables chatbot integration for fully automated issue resolution.

As an official partner of Lithium, Infogain also helps you leverage the community platform for customer service, centrally control customer touchpoints, develop meaningful personal conversations and understand your customers more deeply through data.

  • OneSearch framework
  • Consulting, development of KM solutions
  • OKM, Sharepoint, Salesforce KM solution implementation and support services

Mobility

Infogain’s Mobility solution helps you connect with your customers—from planning their trip to sharing their fabulous stories with friends afterwards.

Mobiliy also improves operations with Infogain’s:

  • Mobile platform
  • Resort planning tool
  • Fulfillment handling through mobile
  • Reporting and analytics

Sabre and other GDS Services

As a Certified Sabre Red App Developer, Infogain offers end-to-end services, including consulting, deployment, certification and support. Sabre offers award-winning distribution and digital marketing solutions for Travel & Hospitality, including forward-thinking strategies that maximize your exposure via search engines, social media channels, online media and your own website.

Through our partnership with Mystifly and Amadeus you have access to the most sophisticated technology for in-depth revenue, supplier and multi-fare management. The solution will enhance the operations of your reservation as well as improve your revenue. Infogain handles all the development, integration and implementation of all these solutions.

  • Sabre Red App development
  • Sabre, Travelport and Amadeus products—consulting, implementation and support
  • Integration with GDS services

PMS implementation and Support

To automate your operations and make your rental business scalable and efficient, Infogain can quickly implement a PMS system that provides you with ongoing support.

Maintain guest reservation histories and browse reports with a single click. Track customer preferences and standardize processes. Infogain offers:

  • Traveler insights and analytics
  • Quality control
  • Robotic process automation
  • Reporting platform selection, development and implementation
  • Implementation, support of Oracle Financials, SAP and Great Plains

Infogain Advantages

15+ Years Experience

More than 15 years of experience serving industry leaders in the US, the UK and Europe

15+ Years Experience

More than 15 years of experience serving industry leaders in the US, the UK and Europe

Global & Agile

Ability to deploy globally and leverage low cost and agile delivery centers

Global & Agile

Ability to deploy globally and leverage low cost and agile delivery centers

T&H Center of Excellence

Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

T&H Center of Excellence

Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

Oracle Gold Partners

30 years of Oracle experience

Oracle Gold Partners

30 years of Oracle experience

Strategic Solution Partners

Strategic partnerships with Veritec, QlikView, SAS and others

Strategic Solution Partners

Strategic partnerships with Veritec, QlikView, SAS and others

  • 15+ Years Experience

    15+ Years Experience

    More than 15 years of experience serving industry leaders in the US, the UK and Europe

  • Global & Agile

    Global & Agile

    Ability to deploy globally and leverage low cost and agile delivery centers

  • T&H Center of Excellence

    T&H Center of Excellence

    Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

  • Oracle Gold Partners

    Oracle Gold Partners

    30 years of Oracle experience

  • Strategic Solution Partners

    Strategic Solution Partners

    Strategic partnerships with Veritec, QlikView, SAS and others

Travel & Hospitality Insights