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Airlines & Cruises Overview

Reach your ultimate destination—customer loyalty

Research shows that 55% of consumers are willing to pay more for a good customer experience, and 86% are willing to pay more for an upgraded experience, including air travel and hospitality.

With more than 15 years of industry experience, Infogain has the resources and knowledge to power a complete digital transformation that delivers the future of travel and hospitality to your customers today. Our solutions include digital, loyalty, e-commerce, knowledge management, analytics and Sabre.

With Infogain’s solutions for Airlines & Cruises, you can achieve:

  • Ancillary revenue from partnerships
  • Exceptional customer experience with travel management software
  • The voice of your customer—every agent can see your customer’s complete travel history, down to their personal preferences from internal and external sources, including Google.
  • Personalized promotions and content leading to faster conversion rates
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Airlines & Cruises Services

Passenger Service System

The airline industry achieved ancillary revenue of $82B in 2017. This solution helps you bundle ancillary offerings to increase revenue, boost loyalty and improve operational efficiency. Provide a personalized travel experience at every touchpoint with our end-to-end Passenger Service System (PSS). Increase customer engagement and satisfaction with:

  • Reservations systems
  • API management
  • Schedules and inventory
  • Loyalty management
  • Seats management
  • Ticketing compliance

Cruise Operations

Manage your day-to-day onboard activities and deliver a completely personalized travel experience to you customers. Infogain’s end-to-end cruise management system empowers passengers with fast check-in online or off, and manages and communicates onshore excursions and events. Our solution includes:

  • Onboard ship operations
  • Kiosks and POS
  • Merchandising
  • Property management systems
  • Restaurant management
  • Compliance requirements

Crew Management Solution

Better manage your crew, control operating costs, improve the crew working experience and increase your bottom line. Our crew management solution gives you complete control over managing your ever-changing workforce, employment records, crew safety and even certification trainings. Optimize crew management with:

  • Roster management
  • Master data management
  • Product Implementation and support
  • Integration services
  • Business rule configuration and management

Ancillary Services

From in-flight commerce to complete travel packages, how do you plan to compete with ancillary revenue? More than 60% of travel-related searched begin on mobile, so make sure all customer touchpoints are connected. Deliver a seamless experience with:

  • End-to-end IT services to fulfillment
  • Hotel, transfer inventory implementation (for airlines)
  • Inventory transfer (for cruises)
  • Dynamic travel packaging

MRO

Deliver the automated robust system that will serve all MRO (Maintenance, Repair and Overhaul) conversions, revamps, refits and lifetime extensions. The system will perform the health check and minimize the risk of system failure at inconvenient moments. Increase resource efficiency, reduce maintenance costs, improve performance and achieve quality goals. Infogain simplifies MRO with these best-in-class processes that reduce operating costs:

  • Engineering
  • Maintenance scheduling and operations
  • Equipment maintenance
  • Logistics
  • Reporting and analytics

Cargo Management

Gain complete control over your cargo management processes with our end-to-end solutions and seamless integration. Increase cargo profits, identify revenue streams and connect multiple airports to a central system. Boost cargo management efficiency with:

  • Interline settlements
  • Product selection and implementation
  • Multi-warehouse and airport operations
  • Cargo operations
  • eCommerce applications

Product Management

Deliver and support multiple business models. Sell a range of products--from FIT products to tailor-made packages, escorted tours, dynamic vacation experiences and more.

  • Dynamic packaging upsell and cross-sell
  • DMC management
  • Ferry, cruise products ticketing and packaging
  • Tailor-made solutions
  • Inventory management

eCommerce and Distribution

Deliver the most personalized, connected consumer travel experience with travel content distribution hubs that connect wholesalers, customers and online travel agencies (OTA). Provide an omnichannel experience that increases ancillary revenue with:

  • Channel management – portal, kiosk and mobile
  • Passenger insights and analytics
  • UI/UX design and implementation
  • Yield management
  • Call center and knowledge management solutions
  • Fares distribution and upload-related services
  • NDC – design, implementation and testing
  • Amadeus, Sabre and Revelex integrations
  • Retail operations-POS

Infogain Advantages

15+ Years Experience

More than 15 years of experience serving industry leaders in the US, the UK and Europe

15+ Years Experience

More than 15 years of experience serving industry leaders in the US, the UK and Europe

Global & Agile

Ability to deploy globally and leverage low cost and agile delivery centers

Global & Agile

Ability to deploy globally and leverage low cost and agile delivery centers

T&H Center of Excellence

Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

T&H Center of Excellence

Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

Oracle Gold Partners

30 years of Oracle experience

Oracle Gold Partners

30 years of Oracle experience

Strategic Solution Partners

Strategic partnerships with Veritec, QlikView, SAS and others

Strategic Solution Partners

Strategic partnerships with Veritec, QlikView, SAS and others

  • 15+ Years Experience

    15+ Years Experience

    More than 15 years of experience serving industry leaders in the US, the UK and Europe

  • Global & Agile

    Global & Agile

    Ability to deploy globally and leverage low cost and agile delivery centers

  • T&H Center of Excellence

    T&H Center of Excellence

    Dedicated Center of Excellence focused on next generation travel solutions, technologies and best practices

  • Oracle Gold Partners

    Oracle Gold Partners

    30 years of Oracle experience

  • Strategic Solution Partners

    Strategic Solution Partners

    Strategic partnerships with Veritec, QlikView, SAS and others

Travel & Hospitality Insights