Leverage Infogain’s 3-pronged Transformational Customer Support to modernize your contact center and deliver a better customer experience at reduced costs
Are you considering making some changes to your customer support processes? Are you able to reach, engage and interact with your customers using the channels and social tools they are comfortable with? Have you established a community-based portal wherein your customers can share information and help each other while you monitor, learn and innovate? Does your contact center platform adapt and scale seamlessly to meet your needs without excessive maintenance and support from your IT department?
Our unique 3-pronged approach incorporates the latest capabilities to help you modernize and optimize your contact center to improve your customer experience, increase agent productivity, reduce call volumes and lower operational costs. Infogain’s Transformational Customer Support methodology is:
Cloud-based. Using our Transition Blueprint and Toolkit will ensure the fast and smooth transition of your customer support operations to the cloud and provide you with a fully-integrated solution from the leading providers Salesforce.com or Oracle CRM on Demand.
Knowledge-enabled. By leveraging the latest CRM knowledge management technologies your solution moves beyond data clutter straight to searchable, intelligent information that helps your agents at a call-level and helps your business make better decisions faster.
Socially-Connected. Incorporating social technologies directly into your overall customer support operations provides self-help, peer-to-peer community in a controlled and monitored environment.
This holistic approach enables you to create a multichannel, community-based, knowledge-enabled customer support solution that integrates with your existing application infrastructure and conforms to its security and governance models.