The client is at the forefront of global communications, providing products and innovations in IP and cloud networking, as well as ultra-broadband fixed and wireless access to service providers and their customers, enterprises and institutions throughout the world.
Recently, IDC analyst Peter Marston examined the use of automation and predictive intelligence within assurance organizations. He reviewed the role of Infogain’s Business Assurance solutions by examining how we help organizations enhance and streamline their application testing and quality assurance activities with Infogain’s Unified Automation Platform (UAP) and Predictive Analytics
Infogain helps national logistics provider in India improve profitability, operational efficiency and data redundancy with customized Microsoft solution.
During a 10-month timeframe, Infogain implemented the service-based integration solution that involved over 45 services from Oracle Fusion Middleware. It enabled the real-time integration of SFDC with in-premise systems, including Oracle EBS R12, Customer Master (CDH) and Siebel,allowing objects like opportunities, quotes, customer data, and sales user data to easily flow from one system to the next.
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One of the largest providers of financial management and software services, the client, located in Redwood City, CA, provides online and mobile banking solutions.
The client has a 25-year history of providing service excellence through its network of experienced professionals. However, its underlying systems environment posed a critical business hurdle as the client struggled to get a clear picture of its customer base and satisfaction levels.
The client was using Oracle Siebel 8.2 CRM system, with approximately 150 customer support agents utilizing the Service Request module. Support agents could not retrieve accurate information quickly, making it difficult to provide the desired level and speed of customer service.
The customer is an international retailer of apparel, personal care and beauty products, and accessories, with thousands of outlets across the world. Having just completed the rollout of its Oracle Retail platform, it sought a partner to deliver a mobile point of sale (POS) solution that would fully integrate with
The client, a manufacturer of textiles in India needed a faster, more efficient way for its distributors and internal sales team members to enter sales data with accuracy and ease. Infogain created a new sales order entry form based on iStore Technology framework, improving the client’s real-time sales order process.
The most prominent trend in the rapidly evolving Insurance industry of today is the rise of the digitally empowered enterprise. Most insurance companies are focused on digitizing their core and non-core business processes, by embracing Robotic Process Automation (RPA). RPA is transforming the industry by automating repetitive processes to glean
The client is a wholly owned subsidiary of NTT Corp. They are a global leader in the Information and Communications (ICT) industry that provides IT Infrastructure Solutions & Services. They have established a global footprint with over 6,000 clients in more than 150 countries, servicing all industries.
The client is a network of dedicated professionals across the U.S. and Canada providing homeowners with interior-design guidance, from creative inception to meticulous installation. Desiring an integrated 360-degree view of its customers, but challenged by disparate, isolated business systems, the client looked to Infogain to help them overhaul the existing
The client helps its customers around the world store, manage, protect and retain their data assets. Recognized throughout the industry for continually pushing the limits of today’s technology, this leading provider of storage systems and software drives cost efficiencies and accelerates business breakthroughs. With over 12,000 employees in more than
With the latest XRM technologies that are founded on an adaptive, agile, cloud-based platform, businesses have the opportunity to truly
modernize the way they reach and interact with customers to deliver a superior customer support experience that builds loyalty while at the same
time reduces infrastructure and operational costs.
As the managed services provider for the existing Pivotal CRM and custom Microsoft SQL Serverbased applications, Infogain first developed a strategic IT plan for the client, which addressed the limitations of the existing application environment. This then enabled the client to map out a proposal to convert its environment to the SFDC cloud—including Salesforce Service Cloud,
Salesforce Sales Cloud and Salesforce PRM.
Infogain’s professional approach to the support process ensured ongoing customer confidence and satisfaction throughout the project as issues and queries were being addressed quickly and effectively.
The client is a leading mobile network operator located in India that provides mobile pre-paid, postpaid, wireless Internet, data card services, and business enterprise solutions. The client is third largest mobile operator in India and sixth largest in the world as per the subscriber base. The client supports a traffic
After careful analysis of how business transformation can provide exceptional
customer engagement processes and new revenue streams, the Client evaluated several service providers and available solutions and eventually chose Infogain for its ready solution framework (Mobile Vacation Planner), deep domain knowledge and wide experience in the travel and hospitality sector.
The client is one of the largest not-for-profit managed care organizations in the US, serving more than 9 million members. Its core objective is to ensure that high quality medical care is delivered in the most efficient and effective manner possible. To meet this objective, the client decided to replace its legacy point-of-sale (POS) system in order to improve customer service and operational efficiencies.