Oracle Knowledge Siebel Integration Improves and Accelerates the Customer Experience

Infogain defined the project scope, including deployment of several system demonstrations to help internal teams visualize the future solution. Infogain built the solution leveraging its best practices and templates and used dual-shore delivery and quality assurance to achieve scalability and maximum cost advantages. Infogain’s solution provides a consistent customer and agent experience across all channels, leading to increased ROI, and greater customer satisfaction and retention



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