The client is a network of dedicated professionals across the U.S. and Canada providing homeowners with interior-design guidance, from creative inception to meticulous installation. Desiring an integrated 360-degree view of its customers, but challenged by disparate, isolated business systems, the client looked to Infogain to help them overhaul the existing
The client helps its customers around the world store, manage, protect and retain their data assets. Recognized throughout the industry for continually pushing the limits of today’s technology, this leading provider of storage systems and software drives cost efficiencies and accelerates business breakthroughs. With over 12,000 employees in more than
With the latest XRM technologies that are founded on an adaptive, agile, cloud-based platform, businesses have the opportunity to truly
modernize the way they reach and interact with customers to deliver a superior customer support experience that builds loyalty while at the same
time reduces infrastructure and operational costs.
As the managed services provider for the existing Pivotal CRM and custom Microsoft SQL Serverbased applications, Infogain first developed a strategic IT plan for the client, which addressed the limitations of the existing application environment. This then enabled the client to map out a proposal to convert its environment to the SFDC cloud—including Salesforce Service Cloud,
Salesforce Sales Cloud and Salesforce PRM.
Infogain implemented a service-based integration solution using Oracle Fusion Middleware, enabling the real-time integration of SFDC with in-premise systems, including Oracle EBS R12, Customer Master (CDH) and Siebel.