The client is a leading clinical trial management and imaging technology company with headquarters in the US. The company serves the pharmaceutical, biotechnology and device organizations through a network of offices in the U.S., Europe and Asia. They provide solutions that improve clinical trial efficiencies, uncover trial insights, enhance safety
The client, a Fortune 500 global leader, is one of the world’s largest fabless semiconductor companies in the wireless and broadband communication industries. The client’s products seamlessly deliver voice, video, data and multimedia connectivity in the home, office and mobile environments.
The goal: to provide seamless around-the-clock, around-the-globe customer support for both business and IT users for the new sales quoting solution being rolled out across all geographies, and its underlying systems, including Oracle 11i for ERP/EBusiness, Salesforce.com, Oracle Siebel and Oracle R12. With any new system comes a higher defect